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- About bhaugen
About bhaugen
since
07-31-2018
a week ago
bhaugen
Animated Arbiter
42
Posts
8
Likes
5
Solutions
a week ago
The nice-and-easy method of inserting heartips is the solution. The video is very helpful too.
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2 weeks ago
I didn't see ST's reply above until I had already posted my separate message. Easy does it is the way to go!
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2 weeks ago
See https://community.bose.com/t5/Hearphones/Possible-solution-for-ear-pain-and-feedback-noises-squealing-and/m-p/198325#M2076 for the solution. TL;DR: don't mash the ear tips into your ear. Put them in nice and gentle and experiment with different ear tip sizes until you get one that closes over your ear channel without hurting.
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2 weeks ago
1 Like
I got this tip from @Murrydog : > I had the exact same issue! I resolved this by not pushing the ear piece into my ear. Just hold it up to the ear and gently rotate about 15°. You may have to try several times to get the hang of it. The soft rubber will seal up to your ear without any pressure on it. Give it a try, took a week or so for me to get the hang of it. I let my ears heal for a few days and tried it. It works! I had been doing this all wrong, by mashing the ear tips farther into my ears to get rid of the feedback noises, which worked but left my ears being more and more painful and after awhile, stopped working in my left ear. Using Murrydog's suggestion, after experimenting with eartip sizes a bit, I am now not squeaking and not hurting! I wonder why nobody ever told me the brute force method does not work, and the nice and gentle method does? Anyway, that seems to be the solution (2 days so far). Thank you, Murrydog!
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3 weeks ago
As of now, I am unable to get my left ear to stop squeaking. I have cleaned off everything, and tried all three sizes of eartips, and in each case mashing the ear tip painfully into my ear to try to get it to stop squeaking. Nothing is working.
I suspect my left ear at this point has a bunch of scar tissue that might be part of the problem.
I have muted the left ear, and will get some new batteries and go back to my old hearing aids for awhile to let my ears heal.
I think the suggestions of several people for custom ear buds might be the best longer-term solution. Short term, if the Heartip designers can try some experimental shapes, I would be a willing guinea pig.
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3 weeks ago
I disagree with the move of my message to feature requests. I am not requesting new features, i am requesting some redesign of existing features. I think several other messages labeled "new features" are similarly talking about problems with existing features. I design products. Before adding new features, improve the designs of existing features where they are causing problems to many users. It's a strategic error to mix up new feature requests with prioritization of improvements to existing features. Given your apparent desire to move into the hearing aid market, HearPhones have some clear advantages over the current hearing aid, and then some clear disadvantages. Fixing the flaws will be necessary. Your current users can help you do this, if you organize your forum to separate fixing the flaws with adding more stuff.
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4 weeks ago
P.S. I suggested a possibly better shape for heartips in this forum post: https://community.bose.com/t5/Hearphones/Feature-Requests/m-p/166731
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4 weeks ago
1 Like
I've been using my hearphones for more than a year, and have found two main weaknesses in the design. But before I get to those, I think hearphones are a great advance for the hard-of-hearing, including myself. I can hear much better than with my previous medical hearing aids, at a tenth of the price. So I am not complaining as an unhappy customer. But the two main weaknesses are: 1. The heartips, which are both uncomfortable and do not close off my ear well enough to prevent squeaking. In order to prevent squeaking, I need to mash the tips harder into my ears. I thought my ears would toughen up, but my left ear is bleeding right now and I had to take the hearphones off for probably a day. (We'll see, but a day is usually enough.) 2. The small screen over the speaker (under the eartips) is fragile and is really easy to damage in cleaning, even with the recommended procedure. Moreover, it is difficult to clean, and I think not being clean enough leads to more feedback problems. The heartips would be easy to experiment with if you wanted to fix them. Just send out some experimental versions to selected customers and get their opinions. I volunteer for that job. The screens are probably more difficult. Best idea I can come up with is removable/replaceable screens, so they could be removed for cleaning and replaced if damaged in cleaning. So anyway, those are my suggestions. Please consider them, they come from a voice of experience.
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12-23-2018
09:00 AM
> > if they are not related to some other sounds and are actually spontaneous clicks, maybe you have a technical problem. > I don't think they are caused by the Hearphone electronics. They happen in some settings, but not others. Now I am really confused. Previously, I had only heard the morse-code-like chirps in and around buildings, so figured they were actual external sounds that nobody else could hear. But yesterday I heard the same sounds while walking on a forested country road with no buildings or electrical wires in sight and no electronics on me other than my hearphones. So I am starting to wonder if they are generated by the hearphones and I have a technical problem. Will do some experiments. If anybody can think of a good experiment to try, please let me know.
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12-17-2018
10:42 AM
1 Like
@BobHickling wrote: > Are these sounds in isolation and all by themselves? Not sure I understand. They are repetitive, will go on like morse code for hours. > When I have the treble up a bit, things like running water or rustling paper or even footsteps have an initial attack sound that might be described as clicking. I'm familiar with that. This is very different. It's not a sharp attack, it's more like chirps. Crickets. > I can turn down the treble to a level that makes it go away, but then clarity of speech gets reduced. My solution is to pick a good compromise and get used to it. I’m finding it strange that leaving it alone for a few days makes it seem normal, and then any change from there seems wrong again for a while.... it’s amazing how your brain adapts. True that. > But it if they are not related to some other sounds and are actually spontaneous clicks, maybe you have a technical problem. I don't think they are caused by the Hearphone electronics. They happen in some settings, but not others. And while they go on for hours in those settings, they do also stop for hours. I feel like it's a sound that I am hearing because I crank my Hearphone World Volume up into the 60s and then slightly raise the treble, which is best me to understand speech. (My ears are pretty bad.) So with the combination of those setings, I am hearing noises that other people do not hear. But I have not identified the source of the noises yet.
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12-16-2018
07:32 PM
@ST wrote: > Do you carry any other electronic devices when you're wearing your Hearphones? Just my android phone, which is paired with my hearphones. And the noises are intermittent, and happen often in some environments, never in other environments.
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12-16-2018
08:45 AM
I'm hearing repetitive high-pitched clicking noises in my home and in some other buildings. Nobody else can hear them. I have not been able to identify the source of the noises. They happen most but not all of the time in my home. Occasionally stop for some hours. Almost always clicking away when I put my hearphones in after I get up. I think of them as alien morse code signals. They have a morse-code-like pattern. They get annoying so I drop the treble-base range about 8 points down into the bass register, but that makes it more difficult to understand speech.
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12-04-2018
07:07 AM
I have the same problem with high-frequency high-energy sounds as @JerryN, and I don't raise the treble as much. The explanation I got in a previous forum thread was the system could not handle those sounds so they distorted. I stopped worrying about them, but would also like a peak limiter.
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11-18-2018
01:39 PM
1 Like
@ST wrote: > I'll make sure our engineers are aware of your concerns about the comfort and fit of the StayHear+ tips. I'm pretty sure that they are. Lot of complaints in the forum. I did think about it enough to suggest a solution that could be implemented as an experiment that could be a replacement tip without a whole new design. Maybe something like this: Pretty crude, but you can probably get the idea. A longer and narrower part that goes into the ear canal and then widens out to seal the sound.
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11-17-2018
07:12 AM
1 Like
I have been using my Hearphones for 4 months. Mostly delighted with the improvement in hearing, much better than previous medical hearing aids. However, I have some suggestions for improvement. Not so much new features, but improvements in existing features. 1. The biggest problem is ear tips, both discomfort and sealing to prevent feedback. I started with the smaller tips, and my ears got very sore until they got used to them. But then I did a bunch of experiments to prevent feedback and found that larger tips worked better. However, the larger tips then caused another round of sore ears. I need to really mash them into my ear canals to seal the sound so they don't squeal. I leave it to the product designers to figure out how to improve this problem, but as you can see from the forums, I am not the only person who had both problems, and they are related (the tips). 2. The tiny screen in front of the speaker is fragile. I disconnected one side of the right screen while cleaning it pretty carefully. Doesn't seem affect hearing, but is disconcerting and I don't know what the long-term effects will be. Since those screens do need to be cleaned, given the current design, I think some redesign is required to make them both easier to clean and less fragile. Thanks for paying attention (and creating a great product).
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11-09-2018
08:16 AM
1 Like
I could suggest some things you might want to learn, but the feature request thread probably does that better. I'm wondering if the staff people who monitor the forum are talking to the Hearphone designers and what y'all might be concluding about improvements for the next version. (Assuming you are working on a next version...)
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10-22-2018
11:54 AM
1 Like
The reminder bot reminded me to select a solution to this problem, and I might finally have one. I will give some tentative names to some components: * I'll call the copper-colored screen on the outside of your ear when the earbuds in place "the mike". That's where the outside sounds come in. * I'll call the part with the tiny screen that is illustrated upthread with instructions to clean it with a toothbrush "the speaker". That emits the amplified sound into your ear. So my tentative understanding of the squealing is when the sound from the speaker escapes from your ear and feeds back into the mike. Seems to be two related causes in my case: 1. The screen in front of the speaker was dirty. Cleaning that off helped a lot both with better hearing and less squeals, but some squeals still continued. I am not sure why the dirt on the speaker screen caused more squealing, but it clearly did. 2. The rubber eartip was not firmly planted deep enuf into my ear canal so some sound was escaping around it. I changed the eartips I was using back to the midsize ones and jammed the eartip hard into my ear, which is still a little painful, but then the squealing pretty much stopped. I had switched to the smaller eartips earlier because they were somewhat less irritating, but that also caused more squealing, so it's a tradeoff. The pain from the eartips gets better as my ear toughens up, so I expect this combo - clean speaker screen and mid-size eartips - will be my solution, and will mark it so, and then the reminder bot will be happy.
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10-12-2018
07:02 AM
@ST wrote: > The clicking when there's a loud noise will happen if the loud noise is too loud for Hearphones to handle. That's just the way your Hearphones respond to very loud metallic noises. Ok, so normal, not a sign that something is wrong. > This should not happen if you have World Volume all the way off. But then I won't hear anything, right? Or do I misunderstand World Volume? > As for the squealing, please wait until the Hearphones are fully in your ears before you turn on the power. I do. They still squeal a bit. I generally shove them deeper into my ears and re-adjust a bit until they stop. Which they eventually do, and then rarely squeal after that.
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10-11-2018
03:26 PM
Status of problem at this point: I tried the soft toothbrush cleaning method, which worked pretty well. Cleaning the screens in the earbuds improved my hearing a lot. I had not noticed that it was getting gradually worse, but after cleaning the screens, I could tell how much I had been missing. Still sometimes squeals in the left ear, usually when first putting the ear tips in, but occasionally later. Less than before the cleaning, but not totally gone. The loud clicks also happen less often, but do occasionally recur. But not so often and annoying anymore. So overall, the cleaning was a big improvement, the squealing and clicks are improved but not gone.
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10-11-2018
05:34 AM
Thanks a lot. That was very clear, especially the photos. I had no idea there was a mesh inside that porthole. I had to take out a magnifier to see it, and will need to use that again to clean the porthole the next time. What's under/behind the mesh? And what happens if it gets wet? The peroxide instructions would seem to do that, but apparently you did not need the peroxide treatment, just used the soft toothbrush? I'll get a spare soft toothbrush and try that before going to the peroxide treatment, but I had a lot more wax on the mesh than you did. I am asking those followup questions because it looks like this is something I will need to do regularly, and it could damage the hearphones if I do it wrong.
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10-10-2018
01:22 PM
@ST wrote: > The mesh screen we're talking about in the cleaning instructions is not visible until you remove > the StayHear+ (rubber ear-tips) from the hard plastic ear pieces. Okay, then I completely misunderstood what you were talking about. > I'll be back shortly with a picture. That would be very helpful. I thought you were talking about this part as the "mesh screen".
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10-10-2018
11:27 AM
Thanks, that's very helpful, but still does not identify the part that needed to be cleaned the most, that made the most difference when I cleaned it. That I want the right name for, so I am sure you understand what I am talking about. I think I know what the mesh screen is, that's the copper-colored outside of the ear bud when seen from the outside of your ears, right? I am talking about the part that the rubber ear tip attaches to. That's what made the most improvement to be cleaned.
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10-09-2018
10:29 AM
@ST wrote: > Clean the earpieces - gently, with a soft dry cloth or a cotton swab. I don't think either of those will work. I don't know what you call that part that the eartips latch onto, but I'll try to describe the problem. If you imagine the top part of a capital H and the bottom part extending to become the whole hearphone part, the dirt collects in the top of the H, especially around the inner edges. That's why I used a toothpick instead of a swab. The swab would not have been able to get to the inner edge. One bit of info that would be useful is how fragile or scratchable the inside "drum" of that hearphone part is. I mean the crossbar of the H. Will I damage it if I carefully clean the inner edge with a wooden toothpick? Another piece of documentation that would be useful is a full parts list with names or part IDs so I could clearly talk to you in your own lingo, instead of imaginary H's. I hope that communicated clearly.
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10-08-2018
05:01 AM
I ~might~ have found and fixed the problem. Will see as time goes by. But I might call you today anyway. Have a question, see below. If you can answer it in the forum, that's fine too. I took the eartips off and the part they latch onto, which I can't find the name of, but which I assume produces the sound in my ears, was dirty inside. Probably earwax? So I cleaned it out very carefully with a toothpick. After that, no squeals, and I heard more clearly. I don't know about the clicks, will see if they recur. My question is about how to clean out the parts that ear tips latch onto. (And what you call those.) I expect I will need to clean off the copper-colored grill on the outside of the earpieces now and then too. How should those be cleaned?
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10-05-2018
07:01 PM
I've been using my hearphones whenever I am awake for 4 months. For a long time, they worked much better than my previous $4800 medical hearing aids, except for some minor problems which are mostly resolved. But today, the left hearphone has started to squeak almost constantly, to the point that I don't want to use it. Is this likely because the ear tips are wearing out and I should order new ones? Or something more serious and internal? They have also started to click loudly with what feels like an electronic overload signal whenever any sharp loud metallic noise happens, like metal on metal or metal on ceramics or glass, or occasionally when running water through a faucet, which suggests something in the sound amplification circuits.
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09-21-2018
11:53 AM
I might have finally solved this problem. My laptop had bluetooth turned on as well as my phone and the two are often sitting right next to each other. I turned off bluetooth on the laptop, and since then, have not had any problems connecting my hearphones to my phone. It's like the devices got confused. Does that seem technically possible?
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08-25-2018
06:00 AM
Thanks a lot for the very detailed instructions. Will try next time I run into this problem. Yesterday, I solved it by rebooting the phone. Your procedure might be faster.
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08-23-2018
01:04 PM
@ShaneP wrote: > you can do one this that remove the device and reconnet it normally again. Didn't understand how to "remove the device" or "reconnect it normally again".
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08-23-2018
12:40 PM
Happens often that my Android phone fails to connect to the hearphones the first time, and I need to try again. Today I've tried 5 times and the connection fails each time. The hearphones are charged, turned on, and in my ears and the phone is in my hand, so obviously in range. What's going on? The problem now is I can't make a phone call using the hearphones, which help a lot.
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08-08-2018
04:58 PM
@Hidy Ho wrote: > I removed my filter setting just now. Can someone reply to this thread so I can see how default gmail will handle the reply? Replied.
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