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- About bhaugen
About bhaugen
since
07-31-2018
yesterday
bhaugen
Animated Arbiter
32
Posts
5
Likes
4
Solutions
yesterday
@ST wrote: > Do you carry any other electronic devices when you're wearing your Hearphones? Just my android phone, which is paired with my hearphones. And the noises are intermittent, and happen often in some environments, never in other environments.
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yesterday
I'm hearing repetitive high-pitched clicking noises in my home and in some other buildings. Nobody else can hear them. I have not been able to identify the source of the noises. They happen most but not all of the time in my home. Occasionally stop for some hours. Almost always clicking away when I put my hearphones in after I get up. I think of them as alien morse code signals. They have a morse-code-like pattern. They get annoying so I drop the treble-base range about 8 points down into the bass register, but that makes it more difficult to understand speech.
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2 weeks ago
I have the same problem with high-frequency high-energy sounds as @JerryN, and I don't raise the treble as much. The explanation I got in a previous forum thread was the system could not handle those sounds so they distorted. I stopped worrying about them, but would also like a peak limiter.
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a month ago
1 Like
@ST wrote: > I'll make sure our engineers are aware of your concerns about the comfort and fit of the StayHear+ tips. I'm pretty sure that they are. Lot of complaints in the forum. I did think about it enough to suggest a solution that could be implemented as an experiment that could be a replacement tip without a whole new design. Maybe something like this: Pretty crude, but you can probably get the idea. A longer and narrower part that goes into the ear canal and then widens out to seal the sound.
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a month ago
1 Like
I have been using my Hearphones for 4 months. Mostly delighted with the improvement in hearing, much better than previous medical hearing aids. However, I have some suggestions for improvement. Not so much new features, but improvements in existing features. 1. The biggest problem is ear tips, both discomfort and sealing to prevent feedback. I started with the smaller tips, and my ears got very sore until they got used to them. But then I did a bunch of experiments to prevent feedback and found that larger tips worked better. However, the larger tips then caused another round of sore ears. I need to really mash them into my ear canals to seal the sound so they don't squeal. I leave it to the product designers to figure out how to improve this problem, but as you can see from the forums, I am not the only person who had both problems, and they are related (the tips). 2. The tiny screen in front of the speaker is fragile. I disconnected one side of the right screen while cleaning it pretty carefully. Doesn't seem affect hearing, but is disconcerting and I don't know what the long-term effects will be. Since those screens do need to be cleaned, given the current design, I think some redesign is required to make them both easier to clean and less fragile. Thanks for paying attention (and creating a great product).
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11-09-2018
08:16 AM
1 Like
I could suggest some things you might want to learn, but the feature request thread probably does that better. I'm wondering if the staff people who monitor the forum are talking to the Hearphone designers and what y'all might be concluding about improvements for the next version. (Assuming you are working on a next version...)
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10-22-2018
11:54 AM
1 Like
The reminder bot reminded me to select a solution to this problem, and I might finally have one. I will give some tentative names to some components: * I'll call the copper-colored screen on the outside of your ear when the earbuds in place "the mike". That's where the outside sounds come in. * I'll call the part with the tiny screen that is illustrated upthread with instructions to clean it with a toothbrush "the speaker". That emits the amplified sound into your ear. So my tentative understanding of the squealing is when the sound from the speaker escapes from your ear and feeds back into the mike. Seems to be two related causes in my case: 1. The screen in front of the speaker was dirty. Cleaning that off helped a lot both with better hearing and less squeals, but some squeals still continued. I am not sure why the dirt on the speaker screen caused more squealing, but it clearly did. 2. The rubber eartip was not firmly planted deep enuf into my ear canal so some sound was escaping around it. I changed the eartips I was using back to the midsize ones and jammed the eartip hard into my ear, which is still a little painful, but then the squealing pretty much stopped. I had switched to the smaller eartips earlier because they were somewhat less irritating, but that also caused more squealing, so it's a tradeoff. The pain from the eartips gets better as my ear toughens up, so I expect this combo - clean speaker screen and mid-size eartips - will be my solution, and will mark it so, and then the reminder bot will be happy.
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10-12-2018
07:02 AM
@ST wrote: > The clicking when there's a loud noise will happen if the loud noise is too loud for Hearphones to handle. That's just the way your Hearphones respond to very loud metallic noises. Ok, so normal, not a sign that something is wrong. > This should not happen if you have World Volume all the way off. But then I won't hear anything, right? Or do I misunderstand World Volume? > As for the squealing, please wait until the Hearphones are fully in your ears before you turn on the power. I do. They still squeal a bit. I generally shove them deeper into my ears and re-adjust a bit until they stop. Which they eventually do, and then rarely squeal after that.
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10-11-2018
03:26 PM
Status of problem at this point: I tried the soft toothbrush cleaning method, which worked pretty well. Cleaning the screens in the earbuds improved my hearing a lot. I had not noticed that it was getting gradually worse, but after cleaning the screens, I could tell how much I had been missing. Still sometimes squeals in the left ear, usually when first putting the ear tips in, but occasionally later. Less than before the cleaning, but not totally gone. The loud clicks also happen less often, but do occasionally recur. But not so often and annoying anymore. So overall, the cleaning was a big improvement, the squealing and clicks are improved but not gone.
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10-11-2018
05:34 AM
Thanks a lot. That was very clear, especially the photos. I had no idea there was a mesh inside that porthole. I had to take out a magnifier to see it, and will need to use that again to clean the porthole the next time. What's under/behind the mesh? And what happens if it gets wet? The peroxide instructions would seem to do that, but apparently you did not need the peroxide treatment, just used the soft toothbrush? I'll get a spare soft toothbrush and try that before going to the peroxide treatment, but I had a lot more wax on the mesh than you did. I am asking those followup questions because it looks like this is something I will need to do regularly, and it could damage the hearphones if I do it wrong.
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10-10-2018
01:22 PM
@ST wrote: > The mesh screen we're talking about in the cleaning instructions is not visible until you remove > the StayHear+ (rubber ear-tips) from the hard plastic ear pieces. Okay, then I completely misunderstood what you were talking about. > I'll be back shortly with a picture. That would be very helpful. I thought you were talking about this part as the "mesh screen".
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10-10-2018
11:27 AM
Thanks, that's very helpful, but still does not identify the part that needed to be cleaned the most, that made the most difference when I cleaned it. That I want the right name for, so I am sure you understand what I am talking about. I think I know what the mesh screen is, that's the copper-colored outside of the ear bud when seen from the outside of your ears, right? I am talking about the part that the rubber ear tip attaches to. That's what made the most improvement to be cleaned.
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10-09-2018
10:29 AM
@ST wrote: > Clean the earpieces - gently, with a soft dry cloth or a cotton swab. I don't think either of those will work. I don't know what you call that part that the eartips latch onto, but I'll try to describe the problem. If you imagine the top part of a capital H and the bottom part extending to become the whole hearphone part, the dirt collects in the top of the H, especially around the inner edges. That's why I used a toothpick instead of a swab. The swab would not have been able to get to the inner edge. One bit of info that would be useful is how fragile or scratchable the inside "drum" of that hearphone part is. I mean the crossbar of the H. Will I damage it if I carefully clean the inner edge with a wooden toothpick? Another piece of documentation that would be useful is a full parts list with names or part IDs so I could clearly talk to you in your own lingo, instead of imaginary H's. I hope that communicated clearly.
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10-08-2018
05:01 AM
I ~might~ have found and fixed the problem. Will see as time goes by. But I might call you today anyway. Have a question, see below. If you can answer it in the forum, that's fine too. I took the eartips off and the part they latch onto, which I can't find the name of, but which I assume produces the sound in my ears, was dirty inside. Probably earwax? So I cleaned it out very carefully with a toothpick. After that, no squeals, and I heard more clearly. I don't know about the clicks, will see if they recur. My question is about how to clean out the parts that ear tips latch onto. (And what you call those.) I expect I will need to clean off the copper-colored grill on the outside of the earpieces now and then too. How should those be cleaned?
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10-05-2018
07:01 PM
I've been using my hearphones whenever I am awake for 4 months. For a long time, they worked much better than my previous $4800 medical hearing aids, except for some minor problems which are mostly resolved. But today, the left hearphone has started to squeak almost constantly, to the point that I don't want to use it. Is this likely because the ear tips are wearing out and I should order new ones? Or something more serious and internal? They have also started to click loudly with what feels like an electronic overload signal whenever any sharp loud metallic noise happens, like metal on metal or metal on ceramics or glass, or occasionally when running water through a faucet, which suggests something in the sound amplification circuits.
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09-21-2018
11:53 AM
I might have finally solved this problem. My laptop had bluetooth turned on as well as my phone and the two are often sitting right next to each other. I turned off bluetooth on the laptop, and since then, have not had any problems connecting my hearphones to my phone. It's like the devices got confused. Does that seem technically possible?
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08-25-2018
06:00 AM
Thanks a lot for the very detailed instructions. Will try next time I run into this problem. Yesterday, I solved it by rebooting the phone. Your procedure might be faster.
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08-23-2018
01:04 PM
@ShaneP wrote: > you can do one this that remove the device and reconnet it normally again. Didn't understand how to "remove the device" or "reconnect it normally again".
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08-23-2018
12:40 PM
Happens often that my Android phone fails to connect to the hearphones the first time, and I need to try again. Today I've tried 5 times and the connection fails each time. The hearphones are charged, turned on, and in my ears and the phone is in my hand, so obviously in range. What's going on? The problem now is I can't make a phone call using the hearphones, which help a lot.
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08-08-2018
04:58 PM
@Hidy Ho wrote: > I removed my filter setting just now. Can someone reply to this thread so I can see how default gmail will handle the reply? Replied.
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08-08-2018
08:41 AM
@ST wrote: > Please let me know if this email notification goes to your Gmail spam folder. It should go through to your Inbox. Success! Inbox! Not spam!
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08-07-2018
09:18 PM
1 Like
@ST wrote: > Your setting for Directivity should persist from the last time you set it through the app on using the controls on the Hearphones. It was not persisting in the conversation I reported, but since I have been more careful about getting the tips positioned in my ears correctly, that problem not happened again. I think several of the glitches I experienced were because of incorrect positioning in my ears, corrected by using a smaller ear tip, getting past the ear discomfort, and being more careful. Working better now.
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08-04-2018
01:42 PM
I don't have ear discomfort from the hearphones anymore. Ears getting more used to them, plus I put a little skin ointment on the sore parts, which helped a lot. Don't know if that will harm the tips or not, but as of now, I am good, and will order more tips if and when these wear out.
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08-04-2018
01:38 PM
Gmail spam detector says, " This message has a from address in bose.com but has failed bose.com's required tests for authentication."
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08-03-2018
06:10 PM
I have been a lot more careful to get the earbuds seated well in my ear canal and switched to the smaller tip and have had no more turnoff problems. Will call if it happens again.
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08-01-2018
08:12 AM
I had my first hearphone-enabled group conversation in a noisy setting last night (crowded restaurant). I want to make clear that (1) I like my hearphones, they are much better than my previous medical-device hearing aids, and (2) I am still learning how to handle them correctly. Mostly, they worked ok, but I experienced 2 glitches: 1. They did not want to stay in the "Focused" directivity setting. Kept popping out of it after I clicked it. Finally stayed there, but when I opened the app again, it was set to "Front". This morning, it stayed in the "Focused" setting fine, so I don't know what was wrong last night. 2. The prompts said something about the tips not being in the ears, at which point the sound shut down (I had the auto-off set to Earbuds Removed now, since Never did not seem to work). I turned them off and on again and they were fine. I wonder if both of these problems were related to the earbuds not being positioned in my ears well enough. I had switched to the small tips because of ear discomfort from the medium size. But what is the intended earbud position? Firmly in the ear canal (where the small size seems better)? Or blocking the ear canal but not very far inside (where the midsize might work better)?
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08-01-2018
07:50 AM
> Have you got the latest firmware? Says 1.6.5 in Settings/Product Info. App version 1.4.1
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07-31-2018
09:25 PM
Thanks a lot, ST. Might be a good permanent doc somewhere...? @ST wrote: ____________ (the name of your Bluetooth device) lost This happens when the connection to a Bluetooth device is disconnected That's one of the prompts I was confused about. Sometimes it says (the name of your Bluetooth device) disconnected, sometimes lost. Another set of confusing prompts came up when the hearphones seemed to be confused, trying to connect to somebody else's phone when I didn't have mine.
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07-31-2018
04:14 PM
Actually, the Auto-Off Timer setting says Never. So why were they turning the sound off on their own?
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07-31-2018
04:06 PM
I wonder if this is what happened to me today. I am still learning how to use my hearphones, and was running errands without my phone, The hearphones would turn off the audio now and then, and if I turned them off with the button and then turned them on again, they would work for another few minutes and then turn the audio off again. Does that make sense? And if I changed Auto-Off to Earbuds Removed would that solve the problem? (I'll try it next time I am in that situation.) Also, they would periodically think they were connecting to somebody else's phone and then complain because (I think the prompt said) no device. Mildly annoying, but not critical.
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