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- About paudux
About paudux
since
08-11-2018
2 weeks ago
paudux
Animated Arbiter
38
Posts
50
Likes
0
Solutions
01-16-2019
01:08 PM
New app works a treat, I can add missing stations and as a result the delay is also reduced. There may be life in these Soundtouch devices yet :-)
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12-20-2018
05:29 PM
2 Likes
@Joel_D wrote: Hello All, 12/14 Update: We would like to follow up on the progress the team has been making regarding missing stations. As you may be aware, we are actively collecting station requests and working with TuneIn to resolve them. These requests cannot be guaranteed, but TuneIn has been able to restore some channels based on your feedback. Further, we are working hard to provide a direct way to input a stream URL into the SoundTouch app, so you can enjoy your favorite stations and set them as presets. We are planning to release this as quickly as possible, with a tentative plan to launch this feature in January 2019. Yet again, we appreciate your patience and dedication to Bose. Update announcements can be found HERE. Kind Regards, Joel - Community Support Joel, I think your confusing patience with having to save up for replacements, and dedication with trying to get these SoundTouch devices we have already purchased to work asadvertised and how they used to prior to the recent downgrade.
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12-11-2018
09:13 PM
@bluemanta wrote: It looks like someone at Bose is deleting my posts with the explanation so hopfully enough people can see this before it gets deleted.... TuneIn will not be able to add most of the stations because they are restricted by copyright licensing which prohibit them from listing radio stations who do not have license to broadcast/stream music outside of their geographical area. The issue is related to the fact that TuneIn is not just an agregator of radio stations but rather is considered as a re-broadcaster. The reason for this is they are manipulating the stream by changing the quality and inserting their own ads. Unlike the previous service - Vtuner - which simply provided the directory service. My guess is that while Bose had to pay VTuner for the service, with TuneIn Bose is getting some kickback of advertising dollars. I would not hold my breath with anticipation for adding the lost stations unless Bose revert back to VTuner..... Looking at some of the new Bose products they no longer provide the ability to even listen to your own music library, so I'm assuming Bose will just become a hardware suppler for Streaming Services such as Tunein, Spotify, Pandora none of which work overly well or are available in some countries. Pity did have some good products, and at least my passive outdoor speakers stil work ,even if I do have to replace my SA-5 first.
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12-09-2018
01:43 PM
With Bose removing Internet radio and replacing it with Tunein, existing Bose Soundtouch owners will find that their favourate stations are missing and Tunein is no longer adding stations (there is a very long thread about this). In three weeks Bose has not resolved the problem, backed out of the failed downgrade or responding to peoples issues apart from asking owner to post the stations they are missing, presumably so they can pass them on to a service provider thats not adding new stations!!! That said, the Bose soundtouch are excellent sounding wireless speakers, allow wifi as opposed to just bluetooth, and provide an AUX input that allows the use of anouther content source, it's the AUX port that allows existing owners to add Internet radio. For poeple considering Bose I would recommending they make sure it can access the stations they listen to before purchasing, or consider something else like Sonos. My solution has been to get my old SqueezeBox out, and connect it to my Bose SoundTouch20, this provides Internet radio, an excellent music library and good DLNA compatability. One SoundLink is connectd to my PC, and anouther SoundLink connected to my stereo which has broadcast radio (also DLNA support). While a little more complicated (wife's not so sure she likes it, apart from now being able to listen to her stations of course) it provides a alarm, everything can be controlled from a Smartphone, and of course everthing can be sync throughout the house and outside. Long term I won't be buying any more Bose products and will slowly migrate to something like Sonos, but I have a dozen Bose SoundTouch devices to swap out and don't have the money to just dump Bose outright. If other have a better solution to adding Internet Radio to Bose e.g. Raspberry, BeagleBoard X15, please post suggestions.
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12-08-2018
09:17 PM
2 Likes
Since this thread is getting very long, and looking through it there seems to be very little response from Bose and no word of a solution yet, I wonder if its worth starting a new thread called "How to add Internet Radio to Bose Soundtouch devices"? I've got out my old SqueezeBox and it's working a treat, DLNA and Internet radio works without issue, plus all the additional features such as alarm clock. Or maybe a thread titled "Bose alternatives that have Internet radio"....
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11-29-2018
03:47 PM
@rickatk wrote: >Sound is nearly as good as my Bose That is the problem with Sonos... But Sonos works as advertised, and with no reduction in service or functionallity with each subequent donwgrade...
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11-29-2018
03:45 PM
My experience with Bose in New Zealand is the same as markathome, specifically: No Internet radio for the stations I listen to No reply to my email or online support request No one to contact locally Very disappointing.
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11-28-2018
08:01 PM
Yep adding the ability to manually add stations to presets would be great, and the first upgrade since adding the time to the display.
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11-28-2018
01:45 PM
1 Like
@Joel_D wrote: Hello @Nadia1981, Thanks for the post. We're absolutely listening to everyone and relaying the station requests to our development team. We do apologize about not being able to reply to everyone as the volume of requests is quite high. Warm Regards, Joel Unfortunately Joel, I don't think Bose is listening to the contributors to this forum. The PROBLEM is that Bose users are now reliant on Tunein for Internet radio, and unfortunately when contacted directly Tunein have stated they will not be adding the stations I listen to in New Zealand (these are just the most popular ones in the country), and it seems it's been a long time since they last added any new stations. Tunein is also blocked in China which takes out all your Chinese customers. I never cared before, but it seems that for Internet Radio to work on Bose we are totally reliant on a third party, with local content going to America and then back to the country of origin, so there will always be delay and there will also be bandwidth congestion issues with this delivery model, as a network archietect this is does not make sense unless like Google Tunein wants to control the stream and insert it's own advertising content. The missing radio stations and delay are just a SYMPTOMS of of the problem, and will keep being an issue with each new radio station, station ownership, Internet congestion Tunein using audion quality as a way to manage their network bandwidth etc. A solution to the PROBLEM as stated by contributors to this forum is to add a second third party e.g. vTune, also to add the ability to enter URL's directly, such as Sonos does, even my old Squeezebox does this (which I've had to get out to supply content to Bose). The ability add URL's directly would protect owners from the whims of a third party content provider like Tunein, and delay because content would be streamed directly to the Bose speaker. The way this sort of stuff should be done (and is done with well designed network where audion quality is important), is for a third party or supplier to provide the appropriate information (URL in this case) to establish a direct connection between the content source and consumer, then step back. Ever since Google started channelling all Internet traffic through it's aggregation points, others seem to think this is a good idea, but in reality it's creating increased Internet traffic and adding delay as data, lets say in New Zealand does from NZ to Google in Singapore and back to NZ (yes this happens with every network device the uses the Google name servers 8.8.8.8 and 8.8.4.4 doubling the bandwidth required), all the while allowing Google to know your Internet usage. I have a SA-5, Soundtouch-20, Soundtouch-10, multiple Soundtouch link devices, and outdoor speaker that luckly is not a Soundtouch device. So fair to say I'm very dissapointed with the approach Bose has taken, the fact that Bose is NOT listening and NOT responding. Just saying thank-you for your requests and these have been passed on to our development is not Bose responding to the issue.
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11-26-2018
01:23 PM
1 Like
Joel Like Clearcomms I know this is not your fault, and that because your the closest we get to a response from Bose you are the focus of peoples frustrations, so nothing personal it's just that as a company Bose has been very silent on this. The community has been ask and provided stations that are not working, we have also been asked for features we would like, but there are a couple of very long threads relating to the Tunein downgrade, but nothing from Bose. Nothing in this community forum, local support are ignoring people issues, just silence. Is there something, anything from Bose on this issue, as myself and others have invested many $ in this equipment.
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11-25-2018
02:03 AM
1 Like
@Nadia1981 wrote: I’m not happy with this change either! I bought the Soundtouch system (even wanted to expand for other rooms in ly house) specifically because they had (1) presets and (2) internetradio so I could listen to my fav radiostations from Dash Radio with just a click on the button. Well, not anymore. Now Soundtouch has become very useless or as one before me mentioned, very very expensive bluetooth speakers. Not to mention the lack of communication from Bose, the annoying commercials every time I switch the channel, the fact that a lot of Belgian (and according to this forum many other countries) national radio channels are either not supported or have a 15 minute delay! This is just unacceptable! Considering selling Soundtouch and switching to Sonos if there isn’t a solution to this very soon. I can live without the preset buttons but not with the limited choices Bose shoved down our throats. It's been awhile since I last looked around (having brought into the Bose ecosystem), but over the weekend as well as Sonos, I also checked out the Denon Heos range as well as the Yamaha MusicCast range, they have good functionallity and sound good. Now that the Bose Soundtouch range has now been downgraded into the market of bluetooth speakers, the other alternatives are Logitech and Sony. I'd be interested in what others are considering as an alternative also.
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11-25-2018
01:50 AM
@xintrax wrote: I'm in the same situation (Living in China). Now we only have chinese radio channels at our disposal. The Tune-In service is the worst move that could ever have happened. Basically it changed our premium radio with worldwide radio channel availability into an ordinary radio... Either Bose is not caring about their Chinese customer base (and foreign people living there) or they have not done their homework (by not knowing that Tunein is not as good as they thought) Maybe Bose in all their marketing wisdom have decided that China, along with New Zealand is not a large enough market to worry about...
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11-25-2018
01:46 AM
@SimonHP wrote: Main radio stations missing from TuneIn in Auckland, New Zealand: Newstalk ZB (NZME Radio) The Hits (NZME Radio) Coast (NZME Radio) Radio Sport (NZME Radio) 91ZM (NZME Radio) Flava (NZME Radio) Mix 98.2 (NZME Radio) Radio Hauraki (NZME Radio) Can you add these to TuneIn to resolve the problem you created I too would like to listen to New Zealands most popular radio stations, although the good news is that all the Government, religous, Student and small town stations are available, also that in New Zealand we still have broadcast radio so now that this Internet radio fad is being phased out we have an alternative :-)
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11-23-2018
05:01 PM
3 Likes
@Bluzman55 wrote: Jason, I appreciate the spot you’re in, but I must request that you escalate this TuneIn fiasco to your senior management. Once this mess hits the media things will not be pretty for Bose. I also saw mention of class action lawsuit which with how I’m feeling about this diminished functionality I would probably join that action. Bose needs to fix this ASAP. Thanks. Starting to see negative postings on review sites as well, including warnings not to buy without testing that the stations you listen to are available, which I can imagine will impact online sales coming up to Christmas. Maybe reviews are the way to go, pust some preasure on Bose to respond and resolve, also warns other consumers of the products short comings.
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11-23-2018
04:56 PM
Thank-you Joel I'm not in the US so Airplay is irrelevant (some people use Apple products but Android is more popular), what about the things we use like iHeart radio, Internet radio and music streaming without having to have a computer running (I'm using a computer less and less these days).
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11-23-2018
04:49 PM
1 Like
@DavidBrooks wrote: While I appreciate the attempt to impose calm, this is balderdash. " Bose made it very clear that they were moving to TuneIn sometime back."... NO. I got no email and no in-app messaging. I don't know where you got that idea. Bose has my email address; I've got two or three marketing emails this week alone. Sunday's shutdown was a complete shock. " Bottom line is you still have an internet radio and when you [originally purchased] your Bose you didnt know which provider Bose would use"... NO. I didn't know anything about a provider because the feature was marketed and labeled as "Internet Radio", so I should be forgiven for seeing it as something Bose provided. They made no attempt to surface the fact they were relying on a relationship with a third party. It did not appear to be in the same class as the TuneIn and iHeart services. That said, I do understand that we are complaining about the disappearance of Free Stuff. I'm aware that it costs the content providers money to provide the streams; I assumed that they would appreciate the extra reach, given that they still broadcast the ads or (in the case of non-commercial stations) the pre-rolls. But, again, it's free stuff that Bose marketed so I feel cheated. WHen I purchased my Bose equipment it was because I could connect to my DLNA server, Wifi not Blue tooth, sync speakers around the house and listen to internet radio, all tested and worked. Now DLNA is pretty well useless and in the country I live in the main radio stations are unavailable. I was unaware and really didn't care how Bose delivered Internet radion and had never heard of vTunes and Tunein untill recently, on my Squeeze box I just entered the URL. I paid a premium for Bose and expect it to just work as advertised, and having a look through the FAQ on NZ Bose site yesterday most of it is no longer true and misleading. So is this Balderdash I don't think so, we purchased a device to listen to Internet radio, how Bose does it is their business, and to be honest I don't care, but right now it doesn't work, with no option to manually add URL's, and no response from the Company I brought the product from, and who continue to advertise and sell with some false claims. Earth calling Bose what say you....
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11-22-2018
01:57 PM
2 Likes
An honest answer from Bose please, is the Soundtouch product range now obsolete or being phased out? Upgrades over the last couple of years have gradually made the DLNA compatability almost nonexistant, and the latest down grade now means that only State funded or minor radio stations are available. This being the case potential customers should be warned, so they can make an evaluation on the functionallity thats left, especially with online purchases and as people start buying for Christmas.
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11-22-2018
01:26 PM
3 Likes
Earth calling Bose, is there an update to this issue.....
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11-22-2018
01:25 PM
3 Likes
@Minos46a wrote: In oder to have a good reaction of Bose, it's important also to write also on the e-commerce site (review) and also communicate to the press. Extreme action to take, but nothing like good or bad reviews to make or break a product range, and maybe get commercial response thats in the best interests of the customers that are paying the money.
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11-22-2018
01:12 PM
@Joel_D wrote: Hi @Flip McVicker, Thank you for the post. I can assure we passed the feedback along to add a custom URL to development as a feature request. If you have any other ideas, let us know. Warm Regards, Joel How improved DLNA compatability, I used to use the DLNA server capability on my NAS, then Asset, Twonky, now with subsequent downgrades I've given up, now I can't even play the countries most popular radio stations.
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11-21-2018
06:09 PM
2 Likes
@markathome wrote: I’m in New Zealand and the stations I listened to are not on tunein. So my SoundTouch devices are redundant as I purchased them to listen to internet radio. Due to the discontinued SoundTouch support by Bose, and internet radio no longer working, I wonder if the consumer guarantee act covers me for products with the life expectancy of goods purchased with the purpose that is no longer available to the consumer. Long winded way of saying can I reject the goods as they are not fit for purpose I purchased them for. Good to know that in NZ we have that option, I wonder if the same applies to the reduced DLNA compatability with subsequent downgrades....
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11-21-2018
02:49 PM
3 Likes
@Joel_D wrote: Hi @Flip McVicker, Thank you for the post. I can assure we passed the feedback along to add a custom URL to development as a feature request. If you have any other ideas, let us know. Warm Regards, Joel How about just backing out the downgrade, do some testing and re-release when the issues are sorted.
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11-21-2018
01:31 PM
@Joel_D wrote: Hello paudux, Thank you for the post. If there is a station that is not available on TuneIn, let us know HERE. Regards, Joel - Community Support Added the stations I listen to, to someone elses list, also I contacted Tunein first because if they can add the stations then problem solved, there response was that they will not add the missing stations.
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11-21-2018
01:28 PM
2 Likes
@Joel_D wrote: Hello All, Thank you for the posts and feedback. Can you let me know what stations you're experiencing poor audio quality on TuneIn so we can investigate this for you? Regarding the 15 minute delay of certain stations, can you let me know what exact ones that are having this issue? If there is a station that is not available on TuneIn, let us know HERE. Regards, Joel - Community Support Done and also contacted Tunein direct, they said no.
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11-21-2018
01:24 PM
3 Likes
@neil51 wrote: Here’s my list Bose: The Breeze Wellington, New Zealand More FM Wellington, New Zealand Radio Active Wellington, New Zealand Absolute 80’s UK Radio 1 UK No radio streams anymore, just get the “Hmm, We can’t play that right now’ error. I used to be able to walk up to the speaker, hit the preset and away it went. Now nothing. Did ‘Tune in’ give you a better licensing rate? Give use software updates to use an appliance we paid good money for that work. Now I need to use separate radio apps to stream to it. You can add to this: Newstalk ZB New Zealand most listened to station Sports Talk It seems Talk back, sport and News (apart from Government controlled stations) have been removed by the Actions of Bose. Strategically not a smart idea, as I imagine it's the listeners to these stations that would invest in Soundtouch, the rest will be listening on headphones to iheart or spotify.
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11-21-2018
04:14 AM
13 Likes
Worked Monday morning, didn't work Tuesday, no notification untill checking the support site. Tune in may work in the US or Europe but what about the rest of the world, our most popular stations are missing and Tunein's response is that they are not adding new stations. I've put up with the fact that past downgrades resulted in my DLNA server no longer working, now the radio has also stopped, and no I don't want to listen to foreign stations or just the minor local stations. Bose should inform perspective buyers that local radio stations and most DLNA music server are not supported, unless the Soundtouch range is being phased out, again consmers should be informed. Bose please fix, provide the ability to add URL's or warn consumers and point them to Sonos, Denon, Yamaha, Samsung etc. This is just not good enough, I've made a reasonable investment in Bose Soundtouch and it's value is deminishing with each downgrade. I've historically liked and supported Bose (speakers, Lifestyle systems, SA5, Soundtouch 20 etc) but not being able to use them as intended is the last straw, warranty claim or maybe our National Consumer watchdog should get involved. Someone else has suggested owners post reviews to warn others before they buy, and I'm inclined to do the same, nothing like being cheated out of $$$ to motivate people to look elsewhere. These are likely to be my Bose purchases, I won't recommend them again, and just hope I can get something back secondhand, pity Bose was once a good brand.
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11-20-2018
05:05 PM
iHeart only offered in selected countries, and not where I live unfortunately.
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11-20-2018
01:46 PM
3 Likes
A simple question for Bose, will Internet radio be restored so local stations can be listened to, if not are refunds available?
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11-20-2018
01:38 PM
Maybe Bose should provide existing users a free over the air tuner to connect to the AUX port so popular radio stations can to listened to, or a refund due to changes making Bose devices unsuitable for the purpose they were intended and advertised to do. Forcing all your existing users to a service that's limited (or possibly only focused on there country), not adding new stations and on the market to be sold is no the way to grow your business, unless Bose is looking to discontinue the Soundtouch productline. Bose advertising should include the warning that popular radio staions will not be available and most DLNA servers will not work. The past $$$ spent on Bose are looking like the last.
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