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- About tashrocca
About tashrocca
since
09-25-2018
12-11-2018
tashrocca
Audible Advocate
15
Posts
1
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0
Solutions
12-11-2018
10:18 PM
I feel your pain $1500 (soundbar bass module) for a system to only deal with headaches. Meanwhile my $300 Sony soundbar with wireless bass module worked perfectly just didn’t sound as great as a bose so needed replacing.
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12-11-2018
04:41 PM
Not sure if the ARC issue you have will be fixed well not fixed but maybe a less frequent issue. What I did was disconnect everything that uses HDMI from the tv restart the tv and sound bar then only connect the sound bar go to CEC settings on the tv discover devices. Since I’ve done that my tv and sound bar work pretty well together about 70% of the time. Not a permanent or acceptable fix but makes things easier to deal with.
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12-11-2018
03:58 PM
I agree. Mine worked perfectly fine then all of a sudden all these issues started occurring.
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12-09-2018
07:15 PM
The sound cutting out problem returned. So I used that opportunity to test it with the optical connection and my sound is still cutting out even after a restart. Im beginning to think I have a defective unit and need to make a warranty claim. I can’t even enjoy a full length movie without some sort of an issue with the sound bar or the bass module
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12-08-2018
05:48 AM
After a reboot the issue with the sound cutting out seems to have gone away hopefully it does not return. But it did not fix the issue of the bass module. The bass module is located approximately 6 feet away from the soundbar in a clear line of sight the sound bar is elevated about 4 feet off the ground and the bass module is located on the ground. There are several WiFi devices such as smart led lighting fixtures which are permanent and can’t be moved. No matter where I locate the base module within the room it will only be several feet away from the nearest WiFi enabled device. But these have been there from the beginning when I didn’t have the bass module issue. I have tried selected different wireless channels on my network and the issue still persists. I am using the supplied HDMI cable and have not tested with the optical it takes a bit of work to unmount the tv to access the connections being that it’s on a slim line bracket. But I will try to do some testing soon. I do have another issue that occurs from time to time. The tv randomly powers off this is only when the sound bar is connected but if I unplug the sound bar from power so that it doesn’t interact with the tv this issue never occurs. The frequency of this issue occurring would probably be any where from once every few days to at times twice in one day. This issue did become present after I added an Amazon Fire stick to the tv. But if it’s just the fire stick and the tv with no sound bar it doesn’t happen it’s only when it’s a combination of all 3.
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12-06-2018
06:36 PM
Hi, I’ve been using my Bose Soundbar 700 with my Samsung led tv since the soundbar was released and sound quality is great but I have had nothing but issues with this soundbar and bass module. My most recent problem just started happening today with nothing changing in my set up or system. The sound drops from time to time sometimes it drops for a second or less sometimes it drops for a couple of seconds. Does anyone else have this issue of so any possible solutions? My other annoying problem is crackling/interference noise coming from my bass module when the bass kicks in. I have another post out on this issue with no solution yet. Another issue is that the tv randomly turns off from time to time this issue didn’t occur before the sound bar and if I disconnect the soundbar the problem doesn’t occur neither so it’s certaintly an issue the soundbar is causing. Any help and tips will be greatly appreciated, thanx.
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12-01-2018
08:17 PM
ok i used a wifi analyzer app and assured that my two 5ghz networks were on channels with no other traffic. And according to the wifi app there are no other networks in range the only that show up are my two network. So i still have the problem with the bass module is there a way to see what channel and frequency the bose is currently using
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11-29-2018
05:14 PM
Yes I can. What channels should I stay away from to avoid interference with the Bose?
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11-28-2018
10:23 PM
thanx for the speedy reply. I will give that a shot but if that's the cause of the problem that will really complicated things for me as everything in my home theater system operates off of wifi i dont have access to hardwiring in my living room. Do you know what frequency the bass module operates in? every thing i have plugged into the tv operates on the 5ghz network. components in my house that operate on the 2.4ghz network would be things like smart switches outlets thermostats and led lighting many which are things that are permanent fixtures and cant be moved.
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11-27-2018
07:28 PM
ok so I was able to do further testing and observation of this issue. So it does do it when there's other sources playing like the Nintendo switch and when Alexa is playing music via the soundbar itself I just hadn't noticed previously. To me it almost sounds as if its a connection issue or interference because the bass is as strong and powerful as it was from day one I am trying to pin point when the crackling kicks in. I think it happens when the bass is beginning to increase within a song but doesn't continue as the bass stays strong
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11-27-2018
06:25 AM
I’ll try a difference source in a day so I will connect my Nintendo switch to see if the issue is replicated.
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11-24-2018
04:42 PM
I have a soundbar 700 with a bass module 700 connected wirelessly. The sound was perfect up until 2 days ago. Nothing has changed in my setup or home. But it feels theres is some sort of interference to the bass module. If music is playing directly from the sound bar for example from alexa it is fine. But when the input is from a fire tv device thats connected to the tv I get a crackling noise coming from the bass module. At first I thought the speaker was blown but it is fine. The connection of the fire tv to the tv to the soundbar via ARC is not new or has not been changed and worked fine before. Any suggestions? This is only one of the several problems I've had with this system but thats a topic for another discussuon.
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09-29-2018
10:40 AM
I’ve used Plex via Alexa on my echo devices with no issues and am currently able to do so. But I have had no such luck with the soundbar 700. I can request a song via Plex on any of my echo devices and it will work with no issues but on the Bose it won’t work. On the sound bar Alexa says now playing “song title, artist name” but nothing plays and moments later I get 4 flashing red lights and sometimes Alexa doesn’t say anything and I get 4 flashing red lights. But I move to another room and make the same request via an echo device and the song plays with no issue on the echo device. Anybody having a similar issue and work out a solution? Alexa is properly set up and the Bose skill is working other request not involving Plex work with no problem.
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09-29-2018
10:40 AM
1 Like
I’ve used Plex via Alexa on my echo devices with no issues and am currently able to do so. But I have had no such luck with the soundbar 700. I can request a song via Plex on any of my echo devices and it will work with no issues but on the Bose it won’t work. On the sound bar Alexa says now playing “song title, artist name” but nothing plays and moments later I get 4 flashing red lights and sometimes Alexa doesn’t say anything and I get 4 flashing red lights. But I move to another room and make the same request via an echo device and the song plays with no issue on the echo device. Anybody having a similar issue and work out a solution? Alexa is properly set up and the Bose skill is working other request not involving Plex work with no problem.
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09-25-2018
05:44 AM
I just purchased a Bose soundbar 700 with the base module I would like to know how I can get the best possible sound out of it. I have it connected to a Samsung TV 2015 model. I has several options such as Dolby digital, dts, PCM, bitstream, Dolby rf or linear, NEO 2.5 I don’t really understand it much. I want to know what is the best combination of settings for me to use for the best experience. A little background I primarily use Netflix, Hulu, Amazon video, and YouTube right off the TVs smart apps from time to time I use a media player that’s connected via hdmi to the tv. I currently have the soundbar connected via the optical cable but do have the option to connect it via hdmi arc if that will give me the best sound. Thanx
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