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- About c3ll4r_d00r
About c3ll4r_d00r
since
10-12-2018
05-28-2019
c3ll4r_d00r
Vocal Volunteer
121
Posts
38
Likes
0
Solutions
05-22-2019
01:11 AM
And if replacements end up not working they do absolutely nothing. No refunds allowed. You don't get credit for replacing faulty goods, that's your job, you get credit for getting on the phone to Bose and getting an official statement or resolution.
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05-07-2019
11:41 AM
Exactly. Replacements are not a proper solution considering the unusual circumstances, and for some people, quite insulting.
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05-04-2019
02:19 AM
1 Like
Bose, everyday you don't say anything your reputation goes further down the toilet. If you're not fixing it give me my money back.
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04-26-2019
04:59 PM
I couldn't care less if support send a replacement etc, thats their job so I'd expect nothing less, and lots of the replacements don't work anyway. When I discussed other options or a refund they wouldn't help. Bose deserve no credit for such a catastrophic failure.
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04-26-2019
02:36 AM
Agreed Please can I have a refund
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04-20-2019
03:44 PM
Agreed. I got told 14 days. Unfortunately if replacements don't work either it doesn't matter how nice the customer service is.
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04-08-2019
04:19 PM
Yes, please can I have my money back or credit? (Mine are unusable.)
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04-05-2019
02:30 AM
Jessie / all. I reached out to support and spoke to a manager re the above points. They have no answers or solution.
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04-01-2019
04:17 PM
I rang them they cannot help what now
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04-01-2019
04:15 PM
What an absolute joke. Some people have tried up to six replacements. Why doesn't one of you phone or email someone in charge at Bose HQ and see what's going on?
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03-31-2019
06:25 AM
Basically you can ring support for a replacement pair which may take up to a couple of weeks. If replacements are also faulty Bose have no other solution and refunds are not allowed after 30 days. Even if you explain the situation they cannot deviate from 'policy'. Online staff will continue to tell you to call support regardless
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03-26-2019
07:47 AM
But a lot of these complaints are regarding replacement pairs. If these don't work I was told there is no solution and no refunds. Great.
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03-25-2019
03:09 AM
So what do people do now? When support have no other solution and there's no refunds??
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03-14-2019
02:29 PM
I think this might have been discussed in quite a lengthy thread a little while ago. I got that a lot, lie on side and the sound disappears.
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03-08-2019
08:46 AM
I wish I could get a refund and then wait for an official update, but I'm not allowed :(
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03-03-2019
01:33 PM
Thats good. I thought asking for the serial number was just a standard question they asked.
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03-03-2019
12:22 PM
Interesting. So what next? Mine don't hold enough charge for one night.
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02-20-2019
11:45 AM
Yes very fiddly, I couldn't do it.
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02-20-2019
11:44 AM
Some mentioned downloading a sound at the same time, although this didn't work for me. I think the answer is no.
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02-07-2019
11:37 AM
It certainly does. I'm willing to bet the mods didn't actually ask for an update, obviously picking up the phone to someone is thinking outside the box too much. For all intents and purposes the Sleepbuds product has been abandoned.
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