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- About c3ll4r_d00r
About c3ll4r_d00r
since
10-12-2018
yesterday
c3ll4r_d00r
Animated Arbiter
72
Posts
8
Likes
0
Solutions
yesterday
This issue is occurring after contacting support for a replacement. What do we do. Bose please respond.
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yesterday
They said there's a solution now and then ignored us when we asked what it was. Some other posters have mentioned exchanging 4, and even 6, times already.
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yesterday
Quite a long time apparently. Don't worry though - if you are having any issues please contact the support team who will help.
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yesterday
Sad, I also spent $300. Bose don't tell us anything. You get referred to a phone number, after waiting 20 minutes they can replace with more faulty pairs with a long delivery time. Someone has already had 6 faulty pairs. Don't worry - soon someone will ignore this message and give you the phone number..
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Tuesday
2 Likes
Hi Tony. I think it's safe to say we've done all that. Many times. Joel said " We do have a resolution for the high-pitched chirping noises" - What is the resolution? Especially if one has already exchanged six pairs? Also as previously requested please contact Bose management now and request an official response to the widespread issues being experienced. (I am not waiting for 20-30 mins on the phone to request a replacement which will then take 2 weeks and probably not work.) Thanks
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Tuesday
1 Like
You are right to be disgusted. I paid £229 on release date and they have become unusable, with no proper response from Bose. Mods - as previously requested please contact Bose management now and request an official response to the widespread issues being experienced. Get your supervisor to pick up the phone. Or send an email. Do something. (I am NOT waiting on the phone for ages and ages and ages to request a replacement which will then take 2 weeks after I have printed out the slip and travelled somewhere to post, when the replacement will probably not work. You need to understand this.) Bose management/tech teams - if you are reading this, please sort it out and let us know what's happening. Are you even working on fixing these issues or releasing new hardware??
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Tuesday
That sucks. Bugs aside they mask everything for me. When I first unboxed them I tried them out against some loud voice videos on YouTube with the volume and bass cranked up and they worked perfectly.
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Monday
Was told the same. Exchange. Inconvenience and a 2 week wait with no guarantee a replacement will be any different. (I now have the dreaded charging issues too.) Please contact Bose management for an official response for us all.
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Monday
I too am getting this problem. Says charged but then only charged approx 20%. Reset case and now says 3%. Update: Reset everything and charged with case open. Right bud stuck at 24% / 3 hours use. Only started a week or so ago. ?!??
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Saturday
Friday
I now have this problem too. On top of everything else. What is going on??? (Update: Shows charged but right bud has 1% battery then dies. I've reset the case so hoping it's charging now as the light is flashing.)
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Friday
Yeah I don't remember the issue when first released. No doubt we will get a scripted response telling us to contact the support team for a replacement. Even though you have had six replacements, they just say the same thing over and over. Bose - what's going on? What's the solution?
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a week ago
They don't obtain/give meaningful updates here, they just refer to support line who exchange. I've also noticed these sounds changing over time, less chirping atm and more just an awful high-pitched whine.
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2 weeks ago
And replace with another faulty pair? Not helpful. Please get an update on what is going on with Sleepbuds issues. We have all spent a lot of money. Just get on the telephone or email head office or the technical team and please update us with what their plan is going forwards rather than just saying call support. You need to contact someone and see what is being done. Can you please do that? Thank you.
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12-23-2018
04:09 PM
That sucks. I imagine the inner hole leading to the speaker needs to be solid so it doesn't cover in on itself when squeezed, whilst the outer bud can remain flexible.
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12-23-2018
03:42 AM
Slept on my contoured neck/side sleep foam pillow last night and didn't put as much pressure on my ear, seems to do the trick.
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12-23-2018
03:38 AM
I was thinking this last night. Wasn't sure if the waves were meant to sound like that
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12-22-2018
04:45 AM
Yeah I thought it had updated but it hadn't, not sure why, then the option appeared when it was up-to-date.
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12-21-2018
02:52 PM
Yeah I get this issue too. Exchanging is irrelevant. I guess we will have to practise different head positions or buy a pillow with a hole in it.
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12-10-2018
06:43 AM
That's a common issue - had mine for months and some nights still putting them in and out of the case over and over, sometimes restarting or force stopping the app, etc until they connect. Other nights they'll connect straight away. Support team are able to replace them but some users are reporting issues with their replacement pairs as well. Bose - how about you update us on your actual fixing of the root cause of these issues, rather than customers taking a gamble with a replacement and potentially waiting two weeks for another duff pair?
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12-07-2018
12:32 AM
Some nights mine are fine and other nights I have to keep putting them in and out of the charging case (which sometimes doesn't detect them), re-opening the app etc.
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