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- About c3ll4r_d00r
About c3ll4r_d00r
since
10-12-2018
a week ago
c3ll4r_d00r
Vocal Volunteer
101
Posts
31
Likes
0
Solutions
a week ago
I think this might have been discussed in quite a lengthy thread a little while ago. I got that a lot, lie on side and the sound disappears.
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2 weeks ago
I wish I could get a refund and then wait for an official update, but I'm not allowed :(
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3 weeks ago
Thats good. I thought asking for the serial number was just a standard question they asked.
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02-20-2019
11:45 AM
Yes very fiddly, I couldn't do it.
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02-20-2019
11:44 AM
Some mentioned downloading a sound at the same time, although this didn't work for me. I think the answer is no.
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02-07-2019
11:37 AM
It certainly does. I'm willing to bet the mods didn't actually ask for an update, obviously picking up the phone to someone is thinking outside the box too much. For all intents and purposes the Sleepbuds product has been abandoned.
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02-04-2019
04:44 PM
Exactly the same story here. The supervisor couldn't do anything else due to Bose 'policy' or whatever.
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02-02-2019
02:56 PM
1 Like
And yet the fact remains that if replacements don't work then...... I'm down £229 and Bose agreed they have no solution to offer. Thanks for your insight.
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02-01-2019
03:32 PM
@Greg_B wrote: Hello nicoparri! Thanks for posting and welcome to the Community. I am sorry to hear you are having trouble, but am glad to help! We want you to get the most from your Sleepbuds and have a great night's sleep. You'll find some helpful tips on the Sleepbuds support page, including instructions for updating the firmware. If you are not able to resolve the charging issue please contact our Sleepbuds Support team at (800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET). Best Regards, Greg - Community Support Greg this is not a solution. They can only offer replacements which *do not work*. There are no other options. No refunds allowed. What now?
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02-01-2019
01:32 PM
1 Like
Oh dear. Did you buy them within 30 days? 'Lucky' you if so. My problems developed after 30 days. Bose won't help.
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02-01-2019
09:12 AM
Yeah but didn't get round to actually looking at how to do this. Could be the next step.
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02-01-2019
06:06 AM
Yep! I thought they were okay. But then a really high-pitched noise made me take them out. The Sleepbuds stopped me sleeping. I was told NO REFUNDS. If replacements don't work - the 'solution' is a replacement. Sigh.
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02-01-2019
06:04 AM
Yeah if you bought within 30 days. I have the exact same problem. If not within 30 days: *YOU ARE NOT ENTITLED TO A REFUND* No one will help. If replacements don't work, the solution is a replacement..
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01-31-2019
02:11 AM
01-30-2019
12:44 PM
3 Likes
I have called up to explain the situation that most of us seem to have found ourselves stuck in. I have been told the only option is a replacement. If the replacement doesn't work then another replacement. I explained how some have had 4 or even 6 replacements. IF OVER 30 DAYS WE ARE *NOT* ENTITLED TO A REFUND. IF THE SLEEPBUDS STOP YOU SLEEPING YOU CANNOT HAVE YOUR MONEY BACK. So... I have stressed that Bose need to consider a product recall and releasing a statement. I suggested that they read this forum to see the increasing number of complaints. I have reminded them that when Bose Soundsport Wireless had a waterproofing issue they stopped selling them entirely, gave out free wired earphones, the engineers fixed the issue, and then the new batch was re-distributed. I said this issue needs to be raised as an urgent priority after this call, emphasising this is a widespread problem. The supervisor agreed to do this and displayed empathy. We shall see.
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01-30-2019
11:28 AM
1 Like
That's insane. Bose if you're reading this - your brand is going down the pan. Time for a recall?
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01-29-2019
01:46 PM
Mine is doing similar. So if calling for replacement does not necessarily work (one user had 6 replacements).... Mods - what is the next step?
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01-29-2019
12:36 AM
1 Like
Interesting. I found issues with or without phone-free mode. This is more reason for me not to contact support and waste time with a replacement.
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01-26-2019
02:53 AM
1 Like
Ring up, wait for ages on hold, have convoluted conversation, print slips, post back, wait two weeks. Some people have done this 6 times to no avail. No thanks.
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01-25-2019
12:53 PM
2 Likes
No they need fixing or recalling. Q. Are we allowed refunds because they don't work?
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01-24-2019
06:24 AM
1 Like
They have recently gotten worse, most noticeabley: High-pitched noise Right bud doesn't charge Very odd.
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01-24-2019
05:55 AM
1 Like
As much as I don't want a refund does a warranty mean you can have a refund?
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01-24-2019
05:54 AM
1 Like
Ok you didn't buy through Curry's but they were ok with that? Had mine over 30 days too.
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01-23-2019
12:23 PM
They do mask noise. Funny how only you seem to have an issue.
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