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- About DanEllisUK
About DanEllisUK
since
10-14-2018
03-18-2019
DanEllisUK
Vocal Volunteer
100
Posts
30
Likes
2
Solutions
03-18-2019
06:13 AM
2 Likes
Bose have stated that it is not technically possible to make these product lines compatible. But I cannot just accept a statement like that without some technical evidence of why it is not possible. Without a technical explanation, we may as well just assume that this is either a business decision or incompetence. I'm not sure which is worse.
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03-16-2019
05:49 AM
Hi @Jessie_O I’m sorry, that answer really does not help. So many CEC problems reported on here respond with “try alternate mode”. I really think your technical customers deserve a technical answer. What is the problemattic scenario? What CEC messages are involved? What does the soundbar do differently? Is this to work around bugs with certain TVs? If you can explain at a technical level, then if there is a bug with the TV, then we can go back to the TV manufacturers and demand a fix. But for this we need a TECHNICAL explanation! Also, what would happen if you have one HDMI device that works with standard mode, and another that requires alternate mode? Please provide us a technical answer.
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03-14-2019
05:29 AM
Hi @Brandon_M Is there any further information available about CEC Alternate mode yet? Thanks.
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03-11-2019
07:37 AM
1 Like
Hi @stupoox I'm not from Bose, but am the original poster of this problem. For me the original issue was extremely obvious when connected via ethernet. Alexa would stop responding every day. Since upgrading to 3.0.16 last week, I have reset my system in order to test with ethernet. I've been running over a week and this issue has been fixed for me. However, I have experienced a regression with this firmware which is causing my TV to switch on and off. This might just be a compatibility issue with my Samsung TV and Humax Freesat box though. See https://community.bose.com/t5/Smart-Home/Soundbar-700-FW-3-0-16-REGRESSION-TV-switching-ON-and-OFF/m-p/192399 So far no one else has reported to observe the same issue yet.
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03-08-2019
05:16 PM
And its happened again tonight. My wife said she pressed the STB button followed by source power, then the TV button followed by source power. I'm getting concerned now that if I wasn't to notice this happening before bed, then the TV could be switching on and off all night, potentially killing the TV.
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03-07-2019
03:28 PM
Hi @Leon_C This issue has now occured on three separate occations since upgrading to firmware 3.0.16 last week. Twice witnessed by me, and once by my son. Today I recorded the behavour using an older camcorder which picks up the IR blasters flashing away. I uploaded the video here https://youtu.be/E0mTzthSMGc As you can see in the video, I was able to stop the loop just by pressing the "power source" button on the remote.
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03-04-2019
09:31 AM
Hi @Leon_C Everything appears to be working fine after the reboot.
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03-04-2019
07:11 AM
Last night I thought my TV had died. When I switched everyting off in the evening, I noticed the TV screen had turned back on. It was turning on and off. I immedietly suspected HDMI-CEC, so unplugged all HDMI connections from the TV, and it continued to reboot. Next, I powered off the TV at the wall, waited 20 seconds and powered it back on. Oh dear, the TV has finally died I thought, as it looked like it was trying to boot and then switching off again. So I left it powered off over night to let it cool down, maybe some capacitors are on their way out. I'll probably have to change them out at the weekend. This morning I powered on the TV again, hopeful that it was an intermittent problem due to the TV being hot. But alas, it still failed to boot. That was until just now, where I remembered the Soundbar has an IR blaster which could be turning the TV on and off. So I turned on the TV again, it started its booting cycle, then I pulled the power on the Bose Soundbar. Immedietly the TV stayed on, and everything was fine again. So...... The Bose Soundbar was stuck in a loop, sending IR signals to the TV to turn it on and off. And just to confirm, there was nothing leaning on the Bose remote!
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03-02-2019
05:40 AM
1 Like
As soon as I posted that I suddenly thought it might be possible to set the volume as part of the routine. And you can! Under the "device settings" option. There are options for volume and "Do not disturb". Now I have both the "good night" and "good morning" routines first set the volume level to something appropriate, and this is now perfect. I think the neighbours will appreciate that, thanks Bose!
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03-02-2019
05:24 AM
Thanks Bose! Alexa routines are working great in the new 3.0.16 firmware, released 28th Feb. The Alexa app now recognises the soundbar as a supported device and allows configuration of the routines. My "good morning" routine now turns on the kettle and the lights (via Hive), reads something interesting followed by today's weather, then plays the radio. It's really good... As long as you didn't forget to turn the volume down the night before, otherwise you are hunting for the remote to quickly turn it down so to not wake the neighbours!
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02-28-2019
11:34 AM
1 Like
No plans to allow local audio to be played! This is very sad to hear.
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02-26-2019
06:16 AM
2 Likes
I think the biggest problem is the lack of communication. If they are going to delay until next month, just say so! Things happen, things change, just let us know the current plan. If the plan changes, that's fine. But please just let us know.
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02-22-2019
11:03 AM
Hi @Joel_D Its been happening since we first got the Soundbar. I don't know why I didn't report it earlier. I probably put it off to obtain more info, and then forgot about it.
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02-22-2019
10:44 AM
Good spot, but it only looks like a minor update. The version is 2.1.11, which is some way off version 3.0.13/14 that we are all waiting for.
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02-21-2019
05:32 AM
3 Likes
Please could we have some technical details about the difference between the standard and alternate CEC modes? It would be good to understand the problems it is addressing. Many thanks.
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02-21-2019
04:21 AM
Hi @Joel_D The HDR box is on a shelf below the soundbar. Every other key on the remote appears to work fine, so I don't think it is an intermittent issue. For testing, I have moved both the HDR box and soundbar forward so they overhang the shelf, so there is a direct line of sight between them, same issue in this position. I am aware there is also an IR blaster on the back of the soundbar also, so I then moved the HDR box behind the soundbar. The problem resuming playback still remains.
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02-21-2019
03:47 AM
@PercyBottle I'm looking to get one of these HDMI switches with built-in audio extractor: https://www.amazon.co.uk/XOLORspace-Matrix-switcher-select-supports-4x2-4k-60hz-HDMI-HDR-ARC-x/dp/B07H25VVFV I've not ordered it yet because I want to be sure it is working the way I expect it does, and for this I need the Bose Soundbar 700 to display the audio format it is receiving. This is the reason this feature request is so important. Having the soundbar display the audio format will help people understand if their TV is a problem, and will give people options to either buy an audio extractor (and be sure it works), or buy a new TV (and be sure it works). This is important because if you ask a salesman if a TV will pass through 5.1 dolby digital, the answer will obviously be Yes! (even if they don't know!)
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02-20-2019
03:44 PM
Hi @Joel_D This is relating to the Soundbar 700. Thanks.
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02-20-2019
03:26 AM
I've got a similar issue and have requested for Bose to display the audio format somewhere. Until I can be sure I'm getting a 5.1 surround signal, I'm holding off from buying the Bose surround speakers and base module.
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02-19-2019
07:53 AM
The Play/Pause button does not work correctly. You can pause the TV, but it is very difficult to get the playback to resume, you have to press the button multiple times, often 6 or 7 times, sometimes double pressing works, I'm not sure, I've never found a consistent patern. Secondly, the Skip Forward & Back buttons, are mapped to Fast Forward and Rewind, rather than Skip Forward and Back. Although there are not enough buttons available to map them all, it would be better if it mapped to the same buttons, especially as these are more useful anyway.
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02-14-2019
04:35 PM
I think Custom URLs for MP3 streams is a very important use case which should be addressed, along with the ability to play files from a local network such as a NAS drive. I feel it is important for there to be some kind of backup in case there is a major failure with the Bose cloud infrastucture (a possibility if Bose have a major change in direction, or were to go bankrupt). I still feel like we are very early adopters on this product line and have high hopes that Bose will bring these developments along.
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02-11-2019
09:23 AM
Hi @shaxs Thank you for a great summary of the issues. I'm interested to see the difference between the lag of the Soundbar 700 and an Echo. Would you be able to record a video of the two side-by-side responding to the Alexa wake word? This may help Bose to better understand the lag you observe?
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02-10-2019
04:20 AM
For those from the UK outside the 30 day return period, don't forget you have additional protections under the Consumer Rights Act 2015. You may be entitled to a replacement within the first 6 months, and if that is also faulty, you will be entitled to a full refund. For details see: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
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02-10-2019
04:01 AM
Supposedly third party Alexa devices now automatically support "Echo Spatial Perception" (ESP). See http://www.aftvnews.com/all-3rd-party-alexa-devices-now-support-echo-spatial-perception/ I only have a single device (Soundbar 700) so cannot test this, but seeing reports on here, it clearly does not work. Which is putting me off from buying a Bose Speaker 500 for the kitchen near by. I've mentioned this before on this forum, but I still have not seen a response from Bose as to whether their devices are tested to work with ESP.
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02-08-2019
05:12 AM
Same here. It happens for me on both TV and music streams, specifically when the soundbar has been muted rather than paused.
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01-30-2019
05:42 AM
2 Likes
The scenario that this causes problems for is when the children are using the Playstation with headphones. There is no indication that the soundbar is on, or that it will automatically turn off, when that happens the TV is switched off, which is annoying. Disabling the auto-switchoff is not a suitable solution because that is a useful energy saving feature and disabling HDMI-CEC is not an option because of the many features that provides. Obviously Bose have minimal control over the HDMI-CEC spec, as they are just an adopter, not a founder of HDMI. But they have full control over how their device operates with HDMI-CEC. What I'm saying is many companies provide a half-baked CEC solution (Samsung!) and expect issues to be resolved by just disabling CEC. I don't think this is an acceptible solution to problems. What we need from Bose is an option in the app which prevents the power sync from occuring when the Soundbar automatically powers off.
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01-29-2019
04:27 AM
Turning off CEC is not an option for me, as I use numerous CEC features, like power sync of devices, sending remote commands to other HDMI devices, displaying the volume level on the TV. These are all very important features which make a system usable. So simply disabling CEC is not a useful option. I think we have so many problems with CEC in general, because for too long companies have the ability to say "turn CEC off". If CEC was a manditory part of the HDMI spec, companies might take it more seriously. What we need is for Bose to take lead in the industry and make their device work with CEC fully and in a practical way.
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01-28-2019
07:20 AM
1 Like
This is a very poor user experience and is becoming anoying. If the volume has been left up after a film the night before. The next day I say "Alexa, good morning", and it booms out the Soundbar with the day's schedule, and I have to run to the remote to turn it down. Alexa never has to be that loud, it needs a limiter.
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01-22-2019
05:17 PM
1 Like
Recent updates to the Alexa app now prevent you from adding or editing routines if do not have a compatible device. I setup my "Good Morning" routine back in November, but can no longer edit it. I presume you can still do this if you have a standard Alexa device (or one compatible with routines). I expect you could still use the routine on the Bose device but would then get the "not supported on this device" message. I think this message is all handled by Amazon so is out of the control of Bose. What Bose CAN do is implement the required service that makes the device support Alexa routines. (I have mentioned the specific service earlier in this thread). Bose just appear to be very slow with getting on with it, and have yet to give any indication if they are currently working on it.
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01-17-2019
05:38 AM
The "Keep me logged in" option still does not work. This is now 6 months after it was reported to the web development team. I've been having to login daily for months now, every day I reselect this option knowing full well it doesn't work! @Brandon_M, please can you update the web team that this is still an issue.
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