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- About Comfuzed
About Comfuzed
since
10-31-2018
3 weeks ago
Comfuzed
Friendly Fanatic
26
Posts
7
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0
Solutions
3 weeks ago
I think the issue is related to: https://community.bose.com/t5/Smart-Home/Spotify-Mutes-After-First-Song-on-700-and-500/m-p/179293 Under unknown circumstances, the "second" track stops playing. After a period of inactivity the 500 goes to sleep. This would seem to match the scenarios I've been observing.
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a month ago
Playing via the Bose App had been working fine until around Wednesday the 20th when the issue spotaneouslly started occuring again. I have now switched back to the Spotify app as the Bose App seems incapable of playing the track on loop for any lenght of time. Sometimes it does it 2-3 times, other times just the once.
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01-30-2019
12:44 AM
I have rebooted the router. I guess the scenario in describing here is that the bose app could not obtain the status from the 500 while spotify said it was still playing. The issue was only resolved by rebooting the 500. I will continue to play via the bose app, but fairly certain it doesn't matter which way it's run. Side note, I have already turned off auto updates for Apps
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01-28-2019
08:30 PM
Thanks for the suggestion. This too occured to me when I started having the problem but the unit already has it's IP reserved, so, basically static IP on my network. Even if this were the issue, as a resilient consumer product, the Bose software should be able to detect and recover from a temporary network problem, not simply give up or jam.
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01-27-2019
05:18 AM
I have a single 5 minute white noise track in a playlist that I leave on loop all night. This has been working mostly, but irregualarl enough for me to get frustrated enough to post this. It was happily looping last night for a number of hours and then when I woke noticed it had stopped. The Spotify app on my phone shows that the track is playing - the time is progressing as per normal - and says that the output is to the 500. The 500 display shows the artwork for the track. Logging into the Bose app the "Spotify track playing" display shows no artwork and a spinning circle where the play/pause button should be. I had to turn the 500 off and on in order for it to start playing again (I did try force quiting the Bose app, but this made no difference). It would appear that some error had occurred at some point - maybe a temorary network outage? Whatever it was, the 500 was not resiliant enough to detect and recover from the situation by picking up where it had left off from. There is some definet flakeyness in the Spotify Connect stuff .
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01-14-2019
08:13 PM
Good to hear... ! I've been using the 1.3.3. version of the Bose app, but in my scenario I was using Spotify on my iPhone. I wonder if it's something to do with the Spotify Connect protocol being used?
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01-14-2019
08:10 PM
I seem to be powercycling this unit every other day for Wifi and muted playback issues. Also force killing the app on my iPhone due to it not syncing up with the status of the unit.... I'm not particularly concerned with the display but feature wise, I'd like to be able to "mute" it by dimming or turning it off all together (night light problem). Currently I get around this by putting an envelope in front of it.
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01-13-2019
03:43 AM
I've noticed this occuring intermittently for a number of months now. I start a playlist on Spotify from my phone or computer. The first track plays fine but when the second song starts, the speaker is silent. I can see the song is playing on my device as the progress bar is progressing. Skipping to the next song works as does manually seeking back while the "muted" song is playing. This occured for me twice in a row today streaming from Spotify on my OSX machine to the 700 sound bar. So, first track plays and then second track is silent until some kind of intervention. Post first intervention everything seems to be OK.
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01-10-2019
11:28 PM
In this scenario I'm only using the Bose app. This usecase might help: I have a preset to a playlist that contains 1 track of whitenoise. I play this on a loop all night. At unknown intervals (I'm asleep), the loop breaks and the display shows the music icon. This had been working perfectly for about 2 weeks and started faulting 2-3 days ago. There's plenty of wifi signal, but perhaps it's related.
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01-08-2019
05:39 AM
Playing Spotify from the Bose App. I've taken to listening to some white noise at night on the speaker. So basically I have a track on continous loop. I've noticed a number of weird display glitches with this apparently simple usecase. The display will either: Show a music note Show a blank screen Show the album art work glaring all night long! The next night the display may, or may not do the same thing. I guess displaying the album art is the desired result. When I'm listening to a track on loop like that, it franlkly just becomes an annoying night light. Is there a way to dim the display, or have it turn off if the same track is looping? -Mike
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01-08-2019
05:29 AM
Be nice if we could somehow set the action to perform on the Red, Green, Yellow, Blue buttons. I know they are used sometimes, (looking at you Amazon Prime), but the majority of the time they just sit their idle, User choice !
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01-08-2019
05:27 AM
3 Likes
Not sure I'd mark this answer as :"resolving" the question. This kind of ambuiguios response is only a resolution as far as Bose's communication strategy is concerned, not the feature request as being asked for by the community. Resolution, from the community point of view, would be "Yes/No; as of version XXX Google Home is now/not supported".
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12-14-2018
10:04 PM
1 Like
@Tony_A - These days, we are used to software issues being turned around in hours, not weeks or months, particularly one as apparently as trivial as this seems. The fact that it also required a "factory reset" to resolve is problematic. I propose that this issue be communicated to senior management - on behalf of the community - in an effort for your company to understand what went wrong and consider how to improve. Unfortunately, as a development manager myself, this smells of a poor software engineering practices that in this day and age can not, and should not, be tollerated - more so in a company that prides itself on engineering like Bose. This issue says to the community that Bose doesn't care to resolve issues being faced by it's customers and I'm sure that is not the impression that management has of its operating units. - Mike
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11-25-2018
11:46 PM
I got around this problem by turning off - at the wall - the 500 and the 700. After a period of time I turned them back on and everything worked well. Haven't had a problem since.
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11-24-2018
09:08 AM
Engineering led technology rather than user/consumer led. It's unforunate they can't technically find a way to abstract the software from the hardware and provide new features - or feature toggles - across platforms. Software OS's have been doing this for years - providing backward compatability while supporting new hardware features.
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11-24-2018
06:14 AM
I finally used the "Advanced Settings" to connect this remote to my Sony Bravia TV by exact model number. It works - yay! So I've been trialing using it without my Sony remote. Couple of usability questions: 1 - Lights on the remote turn off too quickly necessitating giving it a shake so I can see which buttons is where. How can I set the dim timeout settting? 2 - There's no Netflix/Google button. How can we re-program, say, the Channel buttons, to give us quick access to services with associated actions? That is all
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11-24-2018
02:36 AM
I've sent a log file via personal message. It would be helpful if this forum tool could include a Vote or a Watch feature rather than people having to leave the "Me Too" type messages. @Community_Admin - My logs are not from the patched version that you discussed as that upgrade was reported as not having worked.
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11-21-2018
03:29 AM
1 Like
Far be it from me to know the complexity of your code, but this appears to be a basic presentation issue - the clock is displaying UTC without applying a TZ associated with the locale. Hopefully your developers have verified that the locale's TZ is indeed being used for format the clock output. If that is the case, then it would appear that the TZ is not being correctly received/interpreted from the mobile device to the 500. Suggestion: It doesn't seem like a big deal, and indeed arguably a neater implementation, to have the user be able to select the timezone they wish their clock to display using the app. Apologies if i've got this wrong but this is just taking way too long to resolve.
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11-15-2018
06:07 PM
iPhone X, iOS 12.1. I have tried Auto and Manual TZ in iOS. Bose Firmware 7f715/. Is it worth mentioning again that the time _is_ displayed correctly, for a few seconds anyway when the 500 powers on before it reverts to showing GMT/UTC time. I believe the issue. Is firmware related, not app related. Somewhere on the 500 it has the correct time and TZ as we see during startup but. It Is being incorrectly presented - or has missing TZ information - during the final decision to present the time. Gosh..
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11-14-2018
05:50 PM
Happy to feedback Joel. How is the update triggered? Mine is still on the previous version.
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11-14-2018
07:43 AM
1 Like
I too noticed this problem in the early hours of this morning (Singapore). I had reset my phone settings yesterday due to an unrelated iPhone issue, and my phones TZ is set to Automatic. I just turned the speaker off at the wall and it boots up with the correct time before reverting to what I assume is UTC. No idea. Firmware is 7f715 - an “install date” would be helpful Mr Bose
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11-02-2018
06:19 PM
I pretty much only use Sportify on the 500,. I hadn't tried Bluetooth before so I gave it a go and it seems you can't group speakers when playing through Bluetooth - at least for me the option was disabled in the app. That action confused the 500 (seemed to hang and wouldn't switch back to Spotify) to the point that I had to power it off. When I turned it back on, the speaker grouping worked perfectly and music palyed. Hurrah I thought. Next day, I get home from work, so both speakers have been asleep. I fire up the Spotify App and play a song to the 500. Switching to the Bose App I group the speakers. Again, music plays on the 700 and the 500 goes quiet simply displaying the cover art. Volume is not at 0. I rebooted the 500 and grouped the speakers again, but this time the Bose App hung. After killing the Bose App and starting it again I re-group the speakers and hey presto it works. #Flakey
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10-31-2018
08:54 PM
Thanks for the prompt reply. My phone connects to the speaker over WiFi so I had no need to try that approach. The pairing was brand new between the TV and the speaker - Android TV didn't seem to support a WiFi connection :-( I'm no longer using that configuration since I purchased the 700. Just thought I'd inform you that the Bluetooth wake in that configuration is flakey.
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10-31-2018
04:45 AM
1 Like
Not that I have nothing against Alexa, but for those of us not living in the USA, when might we be able to see Google Home support on the Bose Home Speaker 500 and Soundbar series? Side note; here in Singapore, your products are advertised in stores as "supporting Alexa". This is clearly misleading advertising as Alexa is only available if you can get around Apples registration challenges in order to install the app that enables configuration to occur. Not for the faint hearted. Anyway, is there a thread to watch and vote for this feature?
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10-31-2018
04:29 AM
I paired my Sony Android TV to the BHS 500, and it worked fine until waking the TV and speaker up from sleep. When this scenario occurs then audio is stacatto until rebooting the 500 or unpairing and repairing the devices. Not such a problem now that I have a soundbar 700 but this shouldn't be happening !
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10-31-2018
04:26 AM
I have a Bose Home Speaker 500 and Soundbar 700. I have successfully grouped the speakers using the Bose App over my Google WiFi powered router but when I choose to Play All, the sound can only be heard on the 700. The 500 happily shows I'm listening to Spotify and displays the album artwork, but no audio can be heard. I've tried unplugging, but same result. If I master from the 500 to the 700 then I get no audio at all.
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