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- About NeonsNight
About NeonsNight
since
11-04-2018
7 hours ago
NeonsNight
Friendly Fanatic
56
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5
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1
Solution
10 hours ago
@Brabep wrote: Hi... I fully understand the Wifi argument but what I don’t understand is... 1) why can’t I stream my SoundTouch Music to a Soundlink speaker via Bluetooth? 2) why can’t I connect my Soundlink speakers with SoundTouch speakers in party mode if they are connected via Bluetooth via the Bose Connect App ? I could imagine many more useful scenarios but it doesn’t make sense to dream if Bose doesn’t work on a one App roadmap. Let me ask, how many products do you own or see for sale out there that let you mix and match home wifi systems with portable systems all using Bluetooth? Were they designed to do that from the start? I can't think of any, but maybe I am just unaware of them. While it is always nice to theorise what you would like for products to do, try to focus on what they can do. I personally only purchase products based on what they can do or what has been promised by the manufacture that will be a forthcoming function. I am personally disappointed in Bose for their delay with HomeKit/Airplay 2 like most here. Yet I do believe it will come, otherwise they will have a class action lawsuit because people purchased products based on that understanding. I am sure that Bose is well aware of this so I am sure it will come. For if anything else they would not like to be in that bad PR situation. Let’s focus on what we have, make suggestions for sure, but be realistic with your expectations. There will be technical hardware limitations to some requests that no software update will ever be able to overcome. There also might be practical limitations on Bose’s end where they would have to spend a lot of money and resources to test and develop new software that will appeal to only a handful of customers and not allow it to recoup the expense. Remember purchase products on what they can do, not on what they can’t 🤷♂️
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Saturday
daryljmullen@gmail.com wrote: Whats the plan when the BBC disable Tunein BBC streams from 30.8.19? This will only effect people located in the UK " Outside the UK, our services with TuneIn will continue as is – as they are and continue to be a valued partner. " https://www.bbc.co.uk/blogs/aboutthebbc/entries/37e4e3f6-fbd2-4c14-8d72-7f7139641582 From what I can tell, it looks like this wont be an issue. Bose added two features recently : A new internet radio service called Radioplayer. It streams multiple BBC Radio channels. I added a chart below that shows where RadioPlayer is currently avalible. The ability to add radio stations using their URL. Either way you wish to listen to the BBC, it appears that you should be fine if the BBC is removed from TuneIn in the UK 🙂 https://www.whathifi.com/news/bbc-to-remove-radio-stations-from-tunein-platform https://radiotoday.co.uk/2019/08/bbc-to-pull-all-radio-services-from-tunein-uk-platform/
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Tuesday
@GeoffC wrote: I am reading reports that due to a disagreement about usage data, the BBC will remove their live radio streams from TuneIn. The statemet I read did say it may continue to be available on other platforms such as SONOS, but there was no mention of Bose. Given I am reliant on my SoundTouch 20 for BBC Radio 4, can anyone confirm that BBC live Radio will continue to be availabe through the embedded TuneIn application? Thanks. Bose added two features recently : A new internet radio service called Radioplayer. It streams BBC Radio 4, BBC Radio 4 LW, & BBC Radio 4 Extra The ability to add radio stations using their URL. You should be covered either way 🙂
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Tuesday
@NeonsNight wrote: @Andy_B wrote: Hey NeonsNight, Naturally, with the quick evolution and changes that can occur to our Voice Assistant support with our range of Smart Speakers and SoundTouch speakers, it can be tricky to create a "one-stop" point of reference for combining all of this information. While at present your file may be accurate - this can be subject to change! You'll note a great public support article HERE that lists all of the currently supported regions for Google Assistant and Amazon Alexa skills on our Smart Speakers. That is correct - at present Google Assistant for our range of Smart Speakers currently supports Spotify and TuneIn. Kindest, Andy B Thank you for confirming that Canada supports Google & what it controls. Do you have a similar link for SoundTouch? I have already acknowledged a few times that this is a snapshot and asked that someone keep this up to date and offered the xlsx files multiple times. I can only assume that even though it was called "Awesome" by one of your moderators this will not happen as I have had no requests for the file. Saying that "it can be tricky to create a "one-stop" point of reference for combining all of this information" while true shows a misunderstanding of what I am trying to accomplish. That's like saying what is the points of Bose announcing new features on this forum as it is pointless because it will soon be outdated? I am happy to create two versions one for SoundTouch and one for Home Speakers if that makes things easier on your end? While you answered two questions, I cannot understand why you did not answer the others. The point of this is to understand what is streaming where (it is very apparent that admins here just do not know) and what countries support VPAs and what they can and cannot control via voice. Can you verify that I have correctly listed what Alexa can & cannot control? I was told by@Anne_S that : Denmark: Home Speaker has Spotify Alexa Denmark : I thought that Amazon music had to be supported for Alexa to work? Also, Danish is not listed as a recognised language on either skill. Australia: Home Speaker - Pandora via Alexa Australia : Pandora no longer streams to Australia, and it has been removed as a supported music service on the Bose Australia website. You might want to update your information. Please can SOMEONE here answer those three questions? I was hoping to list the Default music services for countries not listed (Other-EU, Other-NonEU, Other-Asia, Africa, Other-Americas) but I am getting the sense that those here do not have a simple way to find that out. So maybe another time. @Jeff_G, @Charlotte_G, @Jessie_O, @Hector_B, & @Vicky_W You have answered others questions. Can you please answer mine so I can finally get this up to date (as of at least today)!!!
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Tuesday
1 Like
The reason you kept on getting version 21.0.13 is because the link in that article was not updated. This is the link the article provided (SoundTouch 300 v21.0.13) : https://downloads.bose.com/ced/soundtouch/st1_2019_95571ec9/stu/g/sm2/Update.stu The correct link to latest version (SoundTouch 300 v22.0.3) : https://downloads.bose.com/ced/soundtouch/st2_2019_a9bb72b0/stu/g/sm2/Update.stu Hope that helps 🙂
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Monday
@Brabep wrote: @ThierryBthe discussion went in the wrong direction. I didn't want to talk about SW quality or whether this or that is better. Agreed, I tried to answer your question and it really went in a weird direction. @Brabep wrote: All I wanted to know is whether the new Bose Music App will support/integrate the Bose Bluetooth speakers (like the Revolve+) and Soundtouch Speakers (like the Lifestyle 650) over time. And if yes: what is the timeframe? If not - I will invest into a used Soundbar 300 rather than a new Sountbar 700 in order to have compatibility with my Lifestyle 650. Can you please just confirm the plans ? It is rather common for companies to have multiple apps for different product lines. While it looks like Bose will make future products work with a single app (for good or for worse), if you want to get a system to work with your Lifestyle 650 that uses SoundTouch. The only guarantee you have is to purchase the SoundTouch 300 for the other room. Bose has not announced plans to integrate older products with the music app.
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a week ago
@ThierryB wrote: panasonic is off topic BTW Proclaiming that evidence of other companies doing the exact same thing as the topic at hand is "off topic" is really a silly statement as it clearly isn’t, especially when another brand was brought up in the very first statement 😑
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a week ago
@ThierryB wrote: "I have never said Bose cannot write software (please quote me if that's the case)." ThierryB Audible Advocate yesterday Re: Why does Bose have 3 Apps for one functionality ? @bp.sg wrote: My only comment is Bose has a very weak software team, which the head of strategy should be replaced. Agreed. You agreed to a post where a person said basically just that 🤷♂️ "You are the one who suggested quality will be better with 3 apps... which doesn't make sense. The post was about lack of integration, and the need (not) to have 3 different apps to do the same thing." No I have suggested that combining more functions into one app allows for more chances of bugs. I have no issues with different apps for different functions. A modern lifestyle is full of different apps and I have shown that this is common practice and something that a lot of developers do. You might dismiss the iTunes example, but it is a very good example of what I am referring to. "If you are now saying we should have a single app, where we can see our bose products and integrate them in the same room then we all agree." I did not give my personal opinions on the specific apps before that time and I did not say that everything should be in a single app. I only referred to the Home Products (SoundTouch & Home Speakers), but as my Panasonic Blu-Ray player does not use the same app as my Panasonic TV I really don't have an issue with it. It would be nice, but I'm fine with it, and as you have agreed with another person who posted saying that "Bose has a very weak software team, which the head of strategy should be replaced." I do not believe you have much faith in their software development team. As I said before, be careful what you wish for because it might come true 🤷♂️
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a week ago
This is what the first post said "I have Bose Soundlink speakers (Bose Revolve+ & Soundlink Micro) which are only supported by Bose Connect App, a Bose Lifestyle 650 and Soundbar 300 which are only supported by Soundtouch. I want to exchange my Soundbar 300 with the new 700 but this is not supported because the new Soundbar 700 only is supported by the "new" Bose Music App. What is the philosophy why I can't connect all the speaker via one App ? Why does the new Soundbar 700 not support Soundtouch ? Will all Bose Products move to Bose Music App or will my Bose Lifestyle 650 stay incompatible with "new" products ? Sonos only has one app and supports all speakers as needed/wanted." The initial question and subject line were not about the quality of the apps. It was about having one app not three. You say that Bose cannot write software and for some reason you keep on talking about the SB700, a system I have owned since it came out and frankly have no issues with. I want to point out that you are talking about something that was not in the scope of the initial points raised. I answered the points I knew about and showed that it appears that Bose is combining all future products to use the new app. I also pointed out that many other companies use different apps for different product lines. I also showed how even an industry leader like Apple has decided that it is better to have separate apps then having an all in one app. So, separate apps is not an uncommon practice. If you are asking personally if I believe that SoundTouch should be combined with the Music App, then yes. But again, that was not the question asked and not a solution either. So, the solution to the question asked is simple. It may be annoying for some but is quite normal for companies out there to have different apps for different product lines. Even for large tech companies like Apple & Google or other electronics companies like Sony, Panasonic, Denon, Onkyo, & LG (I mean have you seen how many apps's HP made for their printers!) Yet while there are legitimate reasons for keeping apps separate and legitimate reasons to merge them into one, it appears that Bose is going to use the Music app for future product releases.
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a week ago
@ThierryB wrote: I think you are missing the point. 1. More features doesn’t mean less stability when you know how to develop software ... 2. How is the feature different between a Soundtouch old gen and the new speakers ? You need Bluetooth, you need music streaming etc... the only different thing is they added Alexa support (which is full of bugs btw). Take the example of Bose soundbar 300 vs 700. It virtually the same thing . Same hardware ... yet controlled by two different apps and they are basically rewriting all the Soundtouch App again which means you have less features in the new App compared to the old product. It simply doesn’t make sense regardless of what angle you consider. A new product should do better than the old one. Here it does less and you have to pray the will catch up one day with the features of the old app. Not missing the point at all. My point is more things that can go wrong will go wrong. If you believe that they are not able to write good apps, then why on earth would you suggest that they combine them all into one? If you are complaining that the apps are not up to snuff for the singular tasks, how do you think they will be when they have to be Jack of all trades and be everything to everyone? Look at how many people were annoyed with iTunes. It caused so many issues for Apple that they are finally splitting them up into dedicated apps on Mac OS to solve all the issues. I mean one of these articles is called "The rise and fall of iTunes, Apple's most hated app". If a large tech company like Apple has realised that making an all in one app is a bad idea, why on earth would you recommend other companies to do the same? Avoid iTunes Bloat With the Windows Store Version Apple’s Tired And Bloated iTunes May Be Broken Into Individual Apps In macOS Apple dissolves iTunes into new apps Everything else you said above has nothing to do with the first post complaining that there isn't just one app. My point is for the original person who posted this. Be careful what you wish for, you just might get it 🤷♂️
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a week ago
@bp.sg wrote: My only comment is Bose has a very weak software team, which the head of strategy should be replaced. I do not think you can honestly believe would be answered by admins on this forum. But I would like to point out that having separate apps might actually be a better thing for stability. Typically combining apps with very different features can create many bugs. One can only hope with the Music App now being an all in one app, that will not happen here 🤷♂️
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a week ago
In the past 6 hours @Jeff_G, @Charlotte_G, & @Jessie_O you answered other people's posts and skipped over mine. Can you please help? I really would love to get this little project settled, at least until new features are added.
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a week ago
@Hector_B, @Jeff_G, @Vicky_W, & @Liam_W You have answered others questions but skipped mine again. Please can I just get specific answers to the points I raised above. Half of this thread is me pointing out that admins are not responding 😑
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a week ago
I find questions like this really weird. For years people have criticised Apple for having a bloated iTunes program because it tries to do everything all in one place. Bose as far as I can tell decided in the past that this was not a good idea and to make a specialised app that has one task. It helps ensure that you do not make the app buggy. Heck look at how many apps Sony, Panasonic, Denon, & even Onkyo have, and that was only a few names that popped into my head. Now it looks like Bose has heard people complaining about this and decided to answer their complaints. From what I can tell they are moving all future products to the Bose Music App (Home Speakers & the Noise Cancelling 700's use it)... Now watch as people online get annoyed at Bose for creating a "Bloated App" and criticise them for not making separate apps as bringing them all in one place only makes it buggier. As far as I can tell, on the internet there is only a lose lose option for companies 🤷♂️
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2 weeks ago
@Andy_B wrote: Hey NeonsNight, Naturally, with the quick evolution and changes that can occur to our Voice Assistant support with our range of Smart Speakers and SoundTouch speakers, it can be tricky to create a "one-stop" point of reference for combining all of this information. While at present your file may be accurate - this can be subject to change! You'll note a great public support article HERE that lists all of the currently supported regions for Google Assistant and Amazon Alexa skills on our Smart Speakers. That is correct - at present Google Assistant for our range of Smart Speakers currently supports Spotify and TuneIn. Kindest, Andy B Thank you for confirming that Canada supports Google & what it controls. Do you have a similar link for SoundTouch? I have already acknowledged a few times that this is a snapshot and asked that someone keep this up to date and offered the xlsx files multiple times. I can only assume that even though it was called "Awesome" by one of your moderators this will not happen as I have had no requests for the file. Saying that "it can be tricky to create a "one-stop" point of reference for combining all of this information" while true shows a misunderstanding of what I am trying to accomplish. That's like saying what is the points of Bose announcing new features on this forum as it is pointless because it will soon be outdated? I am happy to create two versions one for SoundTouch and one for Home Speakers if that makes things easier on your end? While you answered two questions, I cannot understand why you did not answer the others. The point of this is to understand what is streaming where (it is very apparent that admins here just do not know) and what countries support VPAs and what they can and cannot control via voice. Can you verify that I have correctly listed what Alexa can & cannot control? I was told by@Anne_S that : Denmark: Home Speaker has Spotify Alexa Denmark : I thought that Amazon music had to be supported for Alexa to work? Also, Danish is not listed as a recognised language on either skill. Australia: Home Speaker - Pandora via Alexa Australia : Pandora no longer streams to Australia, and it has been removed as a supported music service on the Bose Australia website. You might want to update your information. Please can SOMEONE here answer those three questions? I was hoping to list the Default music services for countries not listed (Other-EU, Other-NonEU, Other-Asia, Africa, Other-Americas) but I am getting the sense that those here do not have a simple way to find that out. So maybe another time.
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2 weeks ago
@Liam_W& @Jeff_G you responded 20m & 3 hours ago to others posts. Can you please respond and answer my questions above!
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2 weeks ago
@Liam_W, @Zoe_C, @Jeff_G, & @Hector_B I saw you answered other posts but skipped this one. Can you help answer the question above? I would really like to get this finalised (and yes I know it will change in the future).
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2 weeks ago
1 Like
@condor22419 wrote: I own a Bose VideoWave II TV, which has an Ipod/Ipad connector possibility. I am interested in buying one of Bose's whole house audio systems (SoundTouch or Bose Home Speaker 500). Is there a way to integrate/connect my Bose Videowave II TV? Bose makes an adapter that allows you to add SoundTouch to pretty much anything with an audio input. I do not believe they have made one for Home Speakers yet. https://www.bose.com/en_us/products/speakers/smart_home/soundtouch-adapter.html
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3 weeks ago
@Andy_B wrote: Hey NeonsNight, As noted by Anne in the other thread, while we believe this information to be currently accurate (...) we might have missed something, in which case please accept our apology! At present Radioplayer supported within Denmark was added 17th July 2019 and our announcement has been updated to reflect this. For our range of Smart Home Speakers, Google Assistant is supported. At present, Google Assistant can support Spotify and TuneIn music services. Let us know if you have any additional questions. Kindest, Andy B ------------ Edit : Why am I always having to chase admins? @Jessie_O, @Liam_W, & @Zoe_C you have all responded to other comments on the SoundTouch forum since I posted this. Can someone help me with these last points? I am doing this for everyone here, even Bose employees, and I hope that Bose will think about using & keeping it updated as I'm happy to send over my xlsx file. ------------ Thanks for the Update about Radioplayer 🙂 I have updated the list to show that Google only supports Spotify and TuneIn music. I am still waiting for clarification around Canada When it comes to Google Voice, you said "At present, Google Assistant can support Spotify and TuneIn music services." are those the only two services it supports? can you use Google Voice to control Deezer, Amazon Music, SiriusXM, etc? I hope you might be able to help with these : @Anne_S wrote: Denmark: Home Speaker has Spotify Alexa Australia: Home Speaker - Pandora via Alexa Canada: Home Speaker - Tunein via Google So I have some questions as I think there are some errors in those findings : Denmark : I thought that Amazon music had to be supported for Alexa to work? Also, Danish is not listed as a recognised language on either skill. Australia : Pandora no longer streams to Australia, and it has been removed as a supported music service on the Bose Australia website. You might want to update your information. Canada : None of your announcements show Canada as a Google Assistant country. Also if it did work, wouldn't it also work for Deezer, Amazon, Spotify, & SiriusXM?
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3 weeks ago
Your line about Canada is all right now with the corrections. So do you know if Google Assistant is supported for TuneIn only? @Anne_S, @Andy_B, @Keith_L, @Jason_G, @Liam_W, @Zoe_C, @Jeff_G, @Charlotte_G, @Hector_B, & @Brandon_M Can you verify that the above chart is correct? Can you answer the questions I raised in the link below? https://community.bose.com/t5/SoundTouch-Speakers/SoundTouch-Smart-Home-Services/m-p/225112/highlight/true#M80175 I hope this will help, not only the greater Bose community, but Bose internally. As this conversation has shown, it appears there is an incomplete understanding of what services are supported in countries outside of America. I would just love to help everyone get a clearer understanding. I am very happy for Bose to use this from now on and update it when new areas and services are added 🙂
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3 weeks ago
@radermaker wrote: Just to be clear: Amazon Prime Music and Amazon Music Unlimited are available in Canada. They are supported by Alexa in Canada. But, Amazon Prime Music and Amazon Music Unlimited are not supported by Soundtouch in Canada. Too bad... Very weird. So not by the app but by the VPA. So do you think the image below works? I asume it does not work with Google Assistant. I am trying to keep this as visually simple as possible. Please let me know if you can think of something that I might have missed or if there is a better way to show these differences. I have still not got clarification about the other points I raised with @Anne_S so I have not changed everything she mentioned.
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3 weeks ago
@radermaker wrote: My speakers and my app are up-to-date. Are you sure Amazon Music is available in Canada ? Nothing about that on Bose.ca and no announcement on the forum. I am not in Canada, but Bose has announced in the past that it was avalible for Alexa voice assistant in Canada for both SoundTouch and Smart Home but I made an asumption that Amazon Music support was needed to have Alexa. Is that not the case? Others on the forum even the admin @Brandon_M say that Amazon Music is not supported in Canada. What about Home Speaker? Is it suppoted on that platform in Canada?
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3 weeks ago
@Anne_S wrote: Hi NeonsNight, Thank you for your patience! We did our best to go over the information contained in your awesome table. To the best of our knowledge, it seems that it is very accurate. However, we did notice a couple of things: Denmark: Home Speaker has Spotify Alexa and Radioplayer is available on SoundTouch. Australia: Home Speaker - Pandora via Alexa Canada: Home Speaker - Tunein via Google US: Spotify (premium) is available in Google and Alexa Spotify Premium is available via Google Assistant anywhere Google assistant is. We believe this information to be accurate but please bear in mind that service availability may change any day. Some services may become available in new regions and/or existing services might be amended. Also, although we tried to confirm all the information contained in your table, we might have missed something, in which case please accept our apology! Please don't hesitate to reach out to us if you have any questions! I am sure that the Community users will find your table very useful. Thanks again! Anne Thanks for the response. I'm glad you think it's "Awesome" 😃 I have some questions as I think you have some errors in your findings : Denmark : Radioplayer was not listed on the announcement. Are you sure it is a part of it? If so, are there any other countries missing? I thought that Amazon music had to be supported for Alexa to work? Also, Danish is not listed as a recognised language on either skill. Australia : Pandora no longer streams to Australia, and it has been removed as a supported music service on the Bose Australia website. You might want to update your information. Canada : None of your announcements show Canada as a Google Assistant country. Also if it did work, wouldn't it also work for Deezer, Amazon, Spotify, & SiriusXM? I am happy to send you the xlsx file I made to create this. This will allow you to update it when new services are added. I find it visually easier to understand and I believe it will be a big help to people here on the forum. It also looks like this might be a good asset for you to use internally, considering how long it took for you to find out what worked & where (and considering some of the information you found might not be correct). Bose is a global company after all and it's best to have the answers when and where needed 😉 Oh and is there a chance that the international Bose web pages can be updated? Nobody lists Radioplayer yet and unless I missed it, they do not list VPA or what services it can control 🤷♂️
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4 weeks ago
Hello? @Anne_S, @Andy_B, @Keith_L, @Jason_G, @Jessie_O, @Liam_W, @Zoe_C, @Jeff_G, @Charlotte_G, @Hector_B, etc I believe you missed my message. Can you give me some feedback on this? Is it accurate? What other countries have unique services? What is the general music services for each region aside from whats mentioned. Thanks
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4 weeks ago
Hello? @Andy_B, @Anne_S, @Jessie_O, @Liam_W, @Tegan_M, @Jeff_G, etc I believe you missed my message. Can you give me some feedback on this? Is it accurate? What other countries have unique services? What is the general music services for each region aside from whats mentioned. Thanks
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07-17-2019
04:44 PM
@Andy_B wrote: We haven't announced any information pertaining to Google Home support for our SoundTouch range - but we're continually exploring emerging technology so that we can assess the benefits that it could provide to our customers. Da-mn 😔 (why is d a.mn considered a cuss word?) Airplay 2/HomeKit & Google home support are two features I thought were guaranteed. Now I know it is only one. That’s really scary for those who believe SoundTouch is in its waning years now and fear that major additions will basically stop after Airplay 2 is released 😬
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07-17-2019
04:31 PM
Hello, I was wondering if you could verify that the information I have created below is correct? I have gathered this information from previous posts about smart home updates and from some general firmware updates. I even went to some country specific pages to fill in some gaps. Though it appears that a couple like the Indian pages are out of date and should be fixed. Could you also let me know if I missed any countries that should be added to this list
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07-17-2019
04:29 PM
Hello, I was wondering if you could verify that the information I have created below is correct? I have gathered this information from previous posts about smart home updates and from some general firmware updates. I even went to some country specific pages to fill in some gaps. Though it appears that a couple like the Indian pages are out of date and should be fixed. Could you also let me know if I missed any countries that should be added to this list
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07-17-2019
04:18 PM
Thanks Jeff, I do expect Airplay 2 sometime this year, though I will admit I did expect it by at least by the beginning of July as it is the middle of the year. I know you can't say when it'll come out, so I'll just have to be patient. Was my memory incorrect? Is Google Home support also coming to SoundTouch or was that only anounced for the Home Speakers? It would be nice if Spotify could be updated, but the other points you skipped over, so I hold little hope for them 🤷♂️ You did miss one that I'd like for you to pass along "Can you make it so you can toggle the settings if you have 2 SoundTouch 10's in a stereo pair? Currently you must unpair them to toggle the setting and then you have to repair them"
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