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- About enthusiast
About enthusiast
since
11-17-2016
06-18-2019
enthusiast
Friendly Fanatic
43
Posts
11
Likes
2
Solutions
06-18-2019
02:24 PM
Hey @darolee I hope I can help, Firstly, when you say you have an analog tv, do you mean that it does not have an HDMI Input? OR do you mean that it has only an analog audio output? Knowing this would be imperative to give you a solution. I personally think the mods are trying to help you out and they too require certain detailed information about your equipment. Anyway, I'm gonna try squeezing all the troubleshooting in one reply. So here goes: Scenario 1: If you mean that your TV is analog and does not have an HDMI Input, you have to plug in your HDMI to RCA cables accordingly. HDMI would be in the Bose Receiver/Console on the back side, in the port that says "OUT TO TV" and the other end of the cables (Yellow, White & Red) into the "Inputs" of your TV. If this does not work, it means that this cable isnt supported. Based on you saying that you're able to view "SEE TV" on the remote, I am guessing that the current cable you use isnt the right solution. Scenario 2: If you mean that your TV is analog in a way that it does not have HDMI-ARC, or OPTICAL, then you can do the following. Ideally in this scenario, if your TV has an HDMI INPUT, Plug one end of the supplied HDMI cable in the port that says "OUT TO TV" and the other end of the HDMI cable into the "Input" of your TV. i.e. HDMI 1, 2 etc. This way you'd be able to see a white screen on the TV. You can then follow the on-screen instructions. In this particular scenario, if you do not have HDMI-ARC or OPTICAL, you can proceed to the Setup Menu -> Advanced TV audio Setup -> and then select Audio Cable. Hope this helps! Regards, enthusiast
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06-17-2019
03:44 PM
Hey @anantreddy One of these would work: https://www.soundxtra.com/shop-accessories-by-bose-products-1/bose-soundtouch-300 Hope this helps!
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05-12-2019
09:58 AM
1 Like
Hi @Thomas M. This is how its meant to work. The main speaker is on the right side of the device and there are passive radiators for bass on the left as below: SoundLink Micro Speaker & Passive Radiator So dont worry it works as designed
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04-28-2019
03:27 PM
Hey @Lojack44 Try these steps(Make sure you also have bluetooth temporarily turned on for your mobile device) 1. Assuming you already have the SoundTouch app installed on your device, connect to your desired Wi-Fi Network and proceed to the Soundtouch app. Follow the instructions to add/reconnect a speaker till you reach the screen that says "I do not see this network". Make sure the app is running in the background and proceed to your Wi-Fi settings on your mobile device. 2. Press & Hold preset button "2" and Volume "-" together till you see the countdown. Release the buttons when you see 'Setup' on the screen and the Wi-Fi light turns amber. 3. If you're on iOS, connect your mobile device to the BoseST30 wifi network; wait till the network shows a blue tick mark, do not switch back if it does not fully connect. 4. If youre on Android, make sure your device is connected to the BoseST30 wifi network. 5. Switch back to the SoundTouch app and you should see the 'Continue' icon change from greyed out to black. Click Continue 6. Proceed to change your speaker name is needed. Setup is done. The speaker may prompt you for an update. If it does, let it proceed. In some situations, you may have to directly turn bluetooth + Wi-Fi on for your mobile device and proceed to step 2 without reaching the "I do not see this network screen" in the SoundTouch app .I guess bluetooth "discovers" the product in range. Hope this helps!
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04-24-2019
09:09 AM
Hi @Hector_B , Thanks for your reply, I did get in touch with the Support Team and they said they would replace the remote in this case. Just wanted to check; Does the firmware of the remote also update through the Soundbar?
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04-24-2019
08:38 AM
Hi @Hector_B Thanks for reaching out so promptly I have tried various methods as of now 1. Pressing the volume down + Left Nav button for 5 seconds. No lights blink at all after this button combination. 2. Trying to re-do the same thing after removing the batteries for 5 minutes. No blinking lights still 3. Tried forgetting the remote in the app and re-pairing through the app. No response Still 4. Tried resetting the soundbar, unplugged the power cable for 5 minutes too. No response. The thing is that it did happen before as well, however after pressing the button combo, it would atleast have a response by lights blinking. But this time its nothing. I even tried a different remote from the Bose store. Same issue.
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04-24-2019
08:16 AM
Dear team, The Soundbar 700 Remote control does not respond after the update. Tried to pair the remote by referencing all previous posts by members. Still inable to do so. The remote seems to be dead even after trying with new batteries. Not even a single light blinks. Please Help!
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04-18-2019
05:35 AM
In all fairness, I think it isnt right to say that the headphones do not have an 'Internal Memory' It is able to run a firmware with basic operation, voice prompts as well as remember a list of 8 different devices. Its just a matter of adding code in the next software update to "enable" this feature. It would be a great addition to the product, whether or not it is in bluetooth or wired mode. Hope this gets integrated somewhere in a future update.
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02-18-2019
01:21 PM
Hi @DavidKovanen, As far as I know, the SoundTouch 300 usually proiritizes HDMI-ARC over Optical audio. With your setup, I'd highly recommend using just the optical cable and detaching the HDMI-ARC. Its a simple, no-nonsense connection and works all the time. With some television manufacturers, HDMI-ARC audio is intermittent based on what order the TV software/sound signal boots up. It may also have to do with what order your attached source devices transmit audio to the TV. Unless you have sources that support higher-resolution audio like Dolby-TrueHD or DTS HD Master Audio, using the optical/Toslink is the easiest way to connect the SoundTouch 300 to your TV. As far as using CEC to control your TV or additional devices, you may manually program them through the remote control code list. Hope this Helps!
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02-06-2019
08:30 AM
Dear @valie001 , Try this to resolve the issue while the headphone is connected via bluetooth & playing: If using iOS, 1. Proceed to Settings-> General-> Accessibility 2. Scroll Down to Hearing -> Mono Audio. Switch it off. 3. Make sure the L/R Balance is set to the middle. If using Android: 1. Proceed to Settings/Sound Options/Equaliser settings 2. Disable 'Mono Audio' or change audio output to 'Stereo' where available. 3. Change L/R Balance to middle (if available) Hope this helps!
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11-16-2018
02:11 AM
1 Like
Both the Acoustimass 300 and Bass Module 700 have the same performance. I myself use the Soundbar 700 with the Acoustimass 300. Its the same, but Bose renamed it to BM 700 so it matches with their new line-up.
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11-16-2018
01:18 AM
1 Like
Its usually the one with 3 dots. You may need to press & hold it firmly and you will feel it click in. SoundSport Free SoundSport Wireless
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11-07-2018
02:16 AM
Its actually the opposite. On my Pixel 2 XL, it does show the version as 1.1.3, on iOS its 1.1.1. So technically, the Android app is advanced, but still no Bass On/Off option. What's the time frame for the update on this? And when did Bose start to discriminate based on the customers' device operating system? Updates should be pushed together on both at the same time. I don't need to keep disconnecting or turning power off to my bass module every single time. And reducing bass in the adjustment settings doesn't transfer the low end frequencies to the bar, it just reduces the thump of the sub. Come on Bose, It's time to speed up.
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11-06-2018
02:10 AM
I have a Soundbar 700 along with the Acoustimass 300 Bass Module. I was just wondering why there isn't any control to switch the Bass Module to On/Off modes on Android. I use both the Pixel 2 XL and an iPad Mini and I see that there is an option to turn the Bass On/Off in the adjustments menu on iOS. The Bose Music app is updated on both devices and I still can't see an option on Android. Also, on Android, the Bass Module shows as "Bass Module 500" in accessory speakers, While on iOS it shows correctly as Bass Module 700. I presume that the Acoustimass 300 has forward compatibility with the Soundbar 700. Please help!
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11-01-2018
05:13 AM
oh alright
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11-01-2018
05:10 AM
Have you tried it with another mobile device? If it still persists over bluetooth then its probably a fault with the headphone.
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11-01-2018
03:06 AM
Hey @Drammy, Do you by any chance use it on an iOS Device? You may want to try this: Proceed to Settings -> General -> Accessibility -> Scroll down to hearing -> Ensure Mono Audio is off, and Balance (L/R) is set to the middle. Hope this Helps!
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11-01-2018
02:30 AM
Hi @AnameiaBR, The SoundTouch Wireless Link Adapter is intended to add Non-Wifi or Older/Non-Bose Speakers to the SoundTouch ecosystem. You can link them up via bluetooth Re-Broadcasting. So, start playing bluetooth audio on 1 device, and then add other speakers to form a group via the SoundTouch App. When you do so, the music may pause for a moment, to adjust delay and then will resume with all speakers in sync As you own two SoundLink Speakers, you may need to purchase 1 more adapter as you can only use One SoundTouch Wireless Link Adapter per additional speaker/system. Hope this helps!
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11-01-2018
02:19 AM
1 Like
Are you referring to the silicone ear tips? If yes, then they are exclusively for the SoundTrue Ultra. You can use Stay Hear+ or Stay Hear Sport Tips for the QC30s
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10-29-2018
02:30 PM
Dear @Tony_A, I apologize for the late response, but I somehow managed to get it to work after several attempts. I have figured out that the foolproof method of re-pairing the remote is to press the volume up button multiple times after the remote lights blink. I tried the other method of pairing the remote; which is to press the Alexa button on the soundbar for 5 seconds, then inserting the batteries in the remote, and finally pressing volume up on the remote. This method works everytime with my soundbar, even after resetting the remote's memory. Thanks for the support!
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10-11-2018
03:05 PM
OK so here's the issue. I have a Soundbar 700 and set it up under a different Wi-Fi network from home. In my new house, I have a new router. and somehow i cant get the soundbar and remote control to work. I have tried pairing the remote control using some troubleshooting methods from other posts. However it still does not connect. The support portal says to reset using the remote control. I cant even do that as my remote isnt paired and cannot connect. Is there anyway to hard reset the soundbar 700 without the remote control? I have tried a 30 second power cycle which does not work. Neither my remote control pairs. Please Help!
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12-04-2017
11:24 AM
1 Like
Hi @hmalina, Im assuming that you have a SoundLink Color Series 1. This model doesn't have a built in microphone and thus wont support in call audio for bluetooth(wireless) devices. Although, connecting your phone to the speaker with a wired 3.5mm auxilarry jack would have call audio come through the speaker and would use your microphone built into the phone. The Series 2 model however does include a built in microphone. You can have a look at it here: https://www.bose.com/en_us/products/speakers/portable_speakers/soundlink-color-bluetooth-speaker-ii.html Hope this helps!
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11-28-2017
03:49 AM
1 Like
Hey dasc@rvparkreviewer.com, If you're on iOS, try the following steps: Proceed to Settings and scroll to Music 1. Scroll down and make sure your equalizer is set to "off" 2. Volume limit to "off" 3. And Sound Check is Disabled. If you're on Android: 1. Disable any equalizer settings as the Headphone has a built in Active-EQ 2. Ramp up the volume on your phone to maximum and then proceed to controlling it from the headphone(Works with Android devices that use independent volume control) Hope this helps!
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08-18-2017
03:34 AM
Dear @brianjmelcher, Try resetting the headphone with the following steps: 1. Press and hold the power button for about 15 seconds while powering on the headphone. 2. You should head a voice prompt saying "Bluetooth Device list cleared" 3. Forget/Unpair the headphones from your mobile device 4. Re-Pair the headphones to your mobile device and start the app again. After step 4, if the headphone fails to connect to the app, repeat step 1 and connect it to the PC update once powered on. Hope this helps!
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08-18-2017
03:12 AM
Dear @Ottokalikot, Few android devices seem to have this issue when you pair the device with NFC. Try turning NFC off and pair with bluetooth directly. Also, do check for any device equalization settings and set it to off or normal and disable any additional EQ settings as well. The QC35 has an active EQ built in and works when noise cancelling is active. Hope this helps!
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08-15-2017
02:40 AM
1 Like
Dear @KiethV, SoundTouch is designed to work seamlessy accross all additional devices in the ecosystem or within the same Wi-Fi network. Hence, presets that are saved on one device/app sync with your soundtouch account and across all speakers. You may be able to assign a completely different set of presets if you login through a different soundtouch account. Hope this helps!
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07-20-2017
07:38 AM
Dear @CAWjr, You can download the Bose Connect app on Android or iOS and then connect to your speaker to the same device. Once done, navigate to the speaker settings in the app and set the Auto-Off timer to Never. This should solve the issue. Hope this helps. Best Regards, enthusiast
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07-03-2017
10:39 AM
Hey @palmai, Do check if your TV has bluetooth compatibility for Non-Samsung Speakers or headphones. If it doesn't, you would need a bluetooth transmitter to connect your TV to your QC35s. Thos would plug in to your audio out/Headphone jack in yout TV and then send the audio to the headphones. Im not sure all Samsung TVs have native support for Bluetooth audio devices. Hope this helps!
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07-03-2017
10:21 AM
Hey @Maurice78, The Bass module could be hooked up to the Soundbar through a 3.5mm sheilded cable. This should solve your issue. Bose also suggests keeping the bass module on the same wall if you use it wireless as there may be network interference with your Wi-Fi or other wireless devices. Hope this helps.
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06-29-2017
08:13 AM
Dear @LeopardShark, If you use the speaker to play music from Spotify you can integrate you account through the Bose SoundTouch app. Try this link: https://www.youtube.com/watch?v=ThtFGx2CXDI As for USB playback, many speaker companies in the same category shy away from integrating this feature for 2 reasons: 1. You can risk the internal software by plugging in a USB device if its corrupted. 2. To promote use of online music services like Spotify/iTunes/Deezer as they are paid services. Do try the app to integrate Spotify. You may have to initially login through the App itself. Good Luck!
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