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- About charlieejn
About charlieejn
since
11-19-2018
11-30-2018
charlieejn
Animated Arbiter
17
Posts
48
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0
Solutions
11-30-2018
09:32 AM
1 Like
Still looking for the Absolute Radio (UK) stations. Listening in Canada. Absolute Radio Absolute Radio 80s Absolute Radio 90s Absolute Radio Classic Rock
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11-26-2018
01:52 PM
By the way, you can send a direct message to Jason_G. Click on his name (from a post or under the thread title on the forum page) to bring up his profile, then you'll see a "Send Message" option. If a few people do it, maybe we'll get a response.
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11-26-2018
09:27 AM
1 Like
So we now have over 300 replies to the original message and NOTHING from Bose. I don't understand how such a big, well-respected company can care so little about their customers. I've come up with a temporary solution. I bought a Google Chromecast Audio for $20 in the Black Friday sales. I've plugged it in to the Aux In port, so I can at least get internet streaming radio without having to use Bluetooth. It's not an ideal solution because I can no longer just press one of the preset buttons and I have to turn on the SoundTouch as well as opening and internet radio app (I'm using Radio FM) on my phone. I've also been using the Aux In for something else, so I keep having to swap it out until I spend more money on a good quality splitter, so I can plug both in at once.
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11-23-2018
12:55 PM
3 Likes
It's amazing, isn't it? They tell us to come to this thread to post our concerns and follow updates, then they proceed to completely ignore us and give us no updates whatsoever. You couldn't make it up.
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11-23-2018
12:14 PM
@Joel_D if you're "committed to providing regular updates to add features and improve the overall experience" then why have you REMOVED a feature and WORSENED the overall experience? It seems a little bit contradictory, doesn't it?
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11-21-2018
02:08 PM
7 Likes
66 replies from angry customers 1 initial post from Bose moderator and no follow-up Sums up how much they care about us.
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11-21-2018
09:21 AM
10 Likes
Well I might as well give this I try, although I'm almost certain these stations won't get added to TuneIn. These are UK stations, but I live in CANADA so they will need to work in Canada (you know, like they do on vTuner, the perfectly good internet radio service we were using 4 days ago). Absolute Radio http://tx.planetradio.co.uk/icecast.php?i=absoluteradio.mp3 Absolute Radio 80s http://tx.planetradio.co.uk/icecast.php?i=absolute80s.mp3 Absolute Radio 90s http://tx.planetradio.co.uk/icecast.php?i=absolute90s.mp3 These are just the stations I listen to regularly. I haven't had chance to try any of the other stations I listen to. The best solution has been suggested by me before (and many others on this thread) just give us the option to enter our own URLs. If you're not going to add new services, let us choose what we listen to. Also, your Android app is a pretty terrible user experience. Every time it goes in to the background and you reopen it, it shows the whole loading screen again and takes about 10 seconds to come back to life. I'm an app developer and I wouldn't accept this kind of shoddy work on an app I was working on. If this was a low-end set up products I'd be more willing to accept these problems. We're paying a premium for SoundTouch products, so you have a duty to provide us with a service to match.
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11-20-2018
10:25 PM
@Joel_D wrote: Hello All, We apologize for any misinformation provided around this issue. These responses from our agent are not correct, and we'll look into it on our end to see what happened. Any new or updated information will be available in THIS thread. Sorry for any inconvenience. Regards, Joel - Community Support Are you saying everything I've been told is incorrect, or just some of it? Once again you've provided a 2 line response which gives us no useful information. If we've been given misinformation then surely you should tell us the correct information! Instead, you've linked us to a thread which also gives no useful information and is full of the same questions and complaints as this thread. Do you get told to try and fob us off? The guy I spoke to on Live Chat was very receptive and willing to explain things. It's a shame the moderators on here can't be the same with this issue.
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11-20-2018
03:54 PM
1 Like
I just went on to the Bose Live Chat and managed to have a chat with someone there (I know, I actually got a response from them!) The main points: - He was unaware of the change from vTuner to TuneIn until I brought it up. He had to ask one of his colleagues. - The low quality problem for TuneIn is apparently to do with them having a technical outage and it will be restored to high quality when everything is back up (we'll see!) - vTuner made the decision to close their relationship with Bose - He said he'd forward a request to get the stations I want added. I'm not confident though. - He said he'd forward my suggestion to allow us to input streaming URLs ourself. Again, not confident. At least I got some answers. I'm still very annoyed about the whole thing. I told him how disappointing the lack of supported services on SoundTouch is.
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11-20-2018
02:40 PM
2 Likes
@tom wrote: Hi, Me too I'm wondering why internet radio option has disappeared. A popular local station I listened to is now unavailable. At least give us the option to add our own streaming url's. What's the latest official news from Bose on this topic? Tom I believe the official response from Bose is: silence. Which coincidentally is exactly what I get when I press the button for my favourite preset radio station now.
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11-20-2018
02:00 PM
2 Likes
There have been multiple threads posted on the SoundTouch section of the forum. Many users are very angry with the switch from vTuner to TuneIn. I don't think I'm alone in saying I'm very disappointed with the response from the Bose moderators on here. We just get fobbed off and told things like "we're supporting SoundTouch for the foreseeable future" or "TuneIn is a better service" (it isn't). Why aren't our issues being addressed? These are expensive products, hiding behind generic, meaningless statements is not a good enough response IMHO.
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11-20-2018
12:06 PM
2 Likes
@Tony_A wrote: Hi QuilpieGuy Thanks for writing in! We've made the move to TuneIn because it has a very reliable and robust stream and should have the same content as Internet Radio from vTuner. If you are having any troubles finding the stations you're looking for, I'd definitely recommend contacting TuneIn as they're very receptive to making changes. Warm Regards, Tony A I think this thread goes to show TuneIn is NOT "a very reliable and robust system." Instead, it's missing half the channels from vTuner and the channels it does have are either way behind (15+ minutes) or of such low quality it's not worth having an expensive speaker. Also, as I mentioned yesterday, they are not receptive to making changes instead they tell you to contact the radio stations directly. Perhaps you can offer us a refund on the many thousands of dollars/pounds/euros we've spent on these high-end products which have just been made a lot worse. Or a much simpler solution is let us connect to our own streams via a URL.
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11-20-2018
09:41 AM
@CptDobey wrote: @charlieejn wrote: I see the Bose Moderators are online addressing other issues, like someone who's trying connect their Echo Dot to their SoundTouch. They seem to be largely ignoring this thread though. Do they not care that their customers are planning to ditch their products? Some kind of explanation would be nice, and some assurance that they're going to do something about it. In another life I have been a moderator (not paid for it) in various Forums. It is not an easy job because, most of the time, you do not know anything more than the regular user. As said in French, you are between the anvil and the hammer... I do not blame the Moderator, they do their job here as best as they can. Bose, as an entity is to blame, for bad move, bad timing, bad way to deal with our (legitimate) anger, absence of answer... and so on. I appreciate they may not have answers, but they can at least give us an indication that they're looking into addressing our concerns. It's not like there's thousands of threads to respond to on this forum. It's their job to handle customer relations. Saying nothing is not the way to go about it.
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11-20-2018
09:29 AM
4 Likes
I see the Bose Moderators are online addressing other issues, like someone who's trying connect their Echo Dot to their SoundTouch. They seem to be largely ignoring this thread though. Do they not care that their customers are planning to ditch their products? Some kind of explanation would be nice, and some assurance that they're going to do something about it.
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11-19-2018
03:53 PM
2 Likes
It's confirmed in this post: https://community.bose.com/t5/SoundTouch-Speakers/SoundTouch-App-and-Speaker-Firmware-Update-Available-Nov-20th/m-p/159020#M71049 Internet Radio getting ditched and replaced by TuneIn. If I want to to continue using my speaker I'll either have to stream from my phone/laptop via Bluetooth or see if there's a way of developing my own app to access their API to stream directly from a URL. I work as an app developer, so it's definitely an option, although I expect so much better from Bose. A premium product with third class customer service.
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11-19-2018
01:42 PM
7 Likes
I emailed TuneIn, and this is the response I got: " If the station you would like to hear is not available in our directory, you can contact them directly by visiting their website and ask them to send their stream to us, so that it can be available in TuneIn. At TuneIn, we connect you with streams from over 100,000 radio stations from around the globe, however, we are neither the station nor the streaming host." So the response seems to be: Bose: not our problem TuneIn: not our problem I'm so annoyed with this. This is an expensive product and Bose have just decided to turn off the one thing I use it for most.
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11-19-2018
11:52 AM
5 Likes
Are they really ditching Internet Radio for TuneIn? None of the radio channels I listen to are on TuneIn. This is what I use the speaker for 90% of the time. The only solution I can think of is to stream it via Bluetooth, which completely defeats the purpose of having an internet enabled device. Sort it out Bose. Either give us access to Internet Radio again, or get TuneIn to add more channels. It's a joke. Especially as there was zero warning about this (and even since then, a 1029 error code isn't very helpful is it?)
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