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- About Rob Vanderbroeck
About Rob Vanderbroeck
since
11-22-2018
2 weeks ago
Rob Vanderbroeck
Friendly Fanatic
40
Posts
1
Likes
4
Solutions
2 weeks ago
Hi Jessie, When I use the remote controle to change the imput of te speaker all speakers change. As I explained I started with two ST 10 III which I paired in a stereo pair. When I did this I only could change the volume on the " grouped " speaker not on the other one, but both volumes would change. I will close this topic, just wanted to share the information. Regards Rob
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2 weeks ago
Hi, I just noticed today that when I play content on all three soundtouch speakers I can not control the volume by using the remote controle that was provided with the ST 20 III. Only the speaker I am aming at will respond and change it's volume. I have 2 ST 20 III and one Soundtouch wireless link adapter which is connected to a solo 5 soundbar. When I aim at my " grouped speaker " and use the remote to change the imput it works all three speakers switch to bluetooth eg. When I aim at this grouped speaket only this speaker will in/decrease. ( bottom picture ) When I use Alexa to control the speakers ( using the US skill ) Alexa ask Bose to increase / decrease volume with ... % it works, Alexa changes the group volume. When I bought my first set of ST 10 III I noticed that the remote did not function on the speaker that was not the leading speaker of the pair, after I returned the speaker to the retailer I found out that in playing all mode only the leading speaker could control the volume. Offcourse I tested this also with the button on top of the speaker, the group volume does not change when using the remote or the button. Alexa does change the volume of all speakers. Is this a bug in the system ? ST WLA Second ST 20 III central grouped speaker
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3 weeks ago
1 Like
Hi, Had no problems yesterday afternoon and this morning. Alexa played my preset 1 instantly on all speakers. No sound drops anymore.
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4 weeks ago
Leon, Yesterday morning I noticed that my favorite radiostation on preset 1 had problems with the playback, it lost it's connection for a second or 10 to 20. Because I always use the play all option my 2 ST 20 speakers and my wireless link adapter ( WLA ) had this problem. Alexa also had problems starting to playback all speakers and for the first time I heard Alexa naming Bose skills ( not for soundtouch ), I found that weired. I did a power cycle on my router and on the WLA but the problem still occured. Also I noticed that both ST 20's had a instable Rx Rate it dropped from 150 Mbps to 6 and one of the speakers had a static IP. Yesterday afternoon I started playing music from my NAS without any problem and also connected to Bluetooth I had no problem playing music. This morning everything seems to be working ok, I started playback using my echo dot en still have not opened my ST app on my I Mac, everything still going strong. I did a uninstall and reinstall of the app on my I mac yesterday. This afternoon I will turn on the app on my I mac to see if everthing stays OK. Keep you updated. regards , Rob
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4 weeks ago
Hi David, I noticed also that I had to install those 2 " for undisclosed legal reasons " updates. Yesterday I installed 20.0.10 and today my sytem went nuts. Alexa turned on my preset 1 on all speakers and after a view minutes my kitchen speaker lost it's tunein connection , my wireless soundtouch adapter went offline and this kept on going. I restarted my router and the wireless link adapter without succes. Uninstalled the Mac OS soundtouch app and reinstalled it with no result, actually it got worse because my language did not change back to dutch and libraries are missing. I fixed this but the connection with my TuneIn presets are verry instable for now. Wifi of al speakers is good ,fair and poor before update they where very Good !! I did not change anything and there no new wifi networks in my neighbourhood So I presume something was changed by the last update but nobody knows ? Or do You Bose ?
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a month ago
@Wakerock wrote: Computer always works. Phone App constantly loses speaker. Usually works if I reset the router. Don’t want to reset router every time I want to use speaker w phone app. Will have to sell and get Sonos if not resolved. Spent way too much time on this and it has been a very negative, frustrating experience. Hi @Wakerock Is your ST 10 able to play from presets or manually without using the app? I had a simmelar issue with my tablet, every device worked well with the app all but not the tablet. The problem was caused by the IP adres my tablet received from my router. Check yours and look in the DHCP list of your router if there's another device which claims this IP adres. After I gave my tablet a fixed IP the problem was gone. In my case it was the IP adres from my settop box. Regards, Rob
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02-01-2019
02:13 PM
Hi all, I found the cause off the problem. My tablet received an automatical IP adres from my router ( 192.168.1.200 ) but I also noticed a second device with the same IP adres it is the set top box from my ISP. I gave the tablet a fixed IP and everything works as it was. So no problem with the app it was an kind of IP conflict that did not occur as one.
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01-30-2019
07:39 AM
Hi, I just had an idea, took the old phone of my girlfriend ( Huawei Android 4.4.4 ) installed the Soudtouch App and no problem everything works OK. I am afraid my tablet is faulty.
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01-30-2019
05:49 AM
Hi Tony, I sent a E mail to the local support in the Netherlands on the website of Bose. Meanwhile I tried two others things. First I tried to connect one of my ST 20 with the app to my Soundtouch account. I can connect the speaker to my Wifi network but when the apps tried to find it it did not find the ST 20's. I opened the after closing and again the app found my speakers but was not aible to control them. Secondly I did a full factory reset of my tablet and did not back up any apps. I did a clean install of the Soundtouch app straight ahead and got the same problem. My question not to you Tony but to the readers of this community : I there anyone that uses the app on a android 5.1.1 based system ? Regards, Rob
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01-29-2019
07:46 AM
In adition I just stopped the app remove all data and cache and started the app again. First I get error that the app has no internet connection and after continuing the app finds the sounbar group, no individual speakers and no option to stop play all or to increase/decrease the volume of the two ST20. Look at the volume button on the speakers front and kitchen !!!
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01-29-2019
07:24 AM
Have you been able to power cycle the tablet? Yes I did Can we make sure the tablet is connected to the same network as the speakers and not hopping to a different one? Yes I am using only one SSID and my tablet and speakers and other devices that work are connected to that network Let's also try a reboot on the router and speakers as well. Did that also Hi Tony, I answered you questions in blue and I resinstalled the app on my tablet. Strange thing that happens today is the app does not find any speakers while searching but also does not generate an error. When I stop the auto search I see my three speakers and I can turn off and on my soundbar and the only source option is the soundtouch icon. After turning off and on the sounbar via the app I see al three source inputs. Play all or turning on one of the two other speakers ( ST20 ) is still not possible. The on/off button is missing on the front an kitchen speaker. I can use the volume bar on the app ( soundbar ). No problem what so over with android 6 and 7. Regards, Rob
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01-26-2019
09:04 AM
Hi, Today I noticed that the ST app does not function anymore on my samsung SM-T280 ( android 5.1.1). It worked OK until today I tried to show the function to my brother in law and the app could not find any speakers. Before the update op jan 15 th the tablet worked fine with the ST app. On my Phone ( android 6.0 ) my wifes tablet ( android 7.0 ) and on my I Mac ( High Sierra10.13.6 ) everthing works fine no problem. Here's the tablets info for your team. Ofcourse I deinstalled en reinstalled the app without any improvement. I only can scan for new speakers to my account which I did not do because all other device could find the speakers without any problem. Regards, Rob
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01-18-2019
07:52 AM
Hi Joel, That is just the way I am doing it now. It occurs to me that the Alexa app also has enough problems. Sometimes I can increase the volume on Kitchen ( ST20 ) and sometimes Alexa says it can not increase the volume. What I find a little bit frustrating is the fact that Bose has video's on its website showing options that are ony available for US users ( english language setting ) and not for NON US users ( english language setting ) . It would be nice if Bose would mention this discrimination, now Bose is advertising with options their product can not deliver if not located within the US. Also would it be nice if there was a central support in which questions can be asked ( FAQ ) and only answered by support moderators from Bose. In this community are to many topics that are contanimated with information that is of topic or incorrect ( outdated due to software updates ) . But I appreciate the effort you guys are giving us in your support. It 's frustrating to buy a product that does not deliver what is advertised.
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01-16-2019
09:54 AM
@Brandon_M wrote: Hi Rob, Thank you for the post! When you start playing music on one speaker, you will need to click "Play All" in the SoundTouch app in order to synchronize between all SoundTouch speakers. To learn more, please check out THIS video on YouTube. Please let us know if you have any questions! Best Regards, Brandon - Community Support Hi Brandon, Thanks for your answer but it is not what I asked. Off course I need to click the button PLAY ALL when I start music using the app. I asked why does Alexa starts the music on all speakers but not synchronised. The dutch Bose support team sent me an E mail explaining that spring 2019 Amazon would implement the Alexa app in Europe. There is a difference between the skills that users can choose in the states and abroad. I need Alexa to turn on three speakers and to play on all speakers synchronised. THIS video from the bose support websites shows the options that I want to use, a this moment the only option that Alexa offers is using the bose speakers as a very expensive bluetooth speaker to play the content from Alexa. Today I noticed the new firmware so I have hope that within a vieuw months I can use my soundtouch home system as I had it in mind. Regards, Rob ps : Where on the bose website can I find a list of all the Alexa commands that the different Bose skills use ? I noticed that there is a difference in skills between US and UK but also in the external link ( using webbrowser to open amazon account ) and the skill link using the Alexa app.
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01-11-2019
03:10 PM
Hello everybody I hope that someone can help me setting up my Amazon echo dot 2. I have a couple of soundtouch 20 III and a solo 5 soundar which is connected to a wireless soundtouch adapter. Because I have multiple speakers in one room I must use the soundtouch app to play all content synchronised on al the speakers. I now got myself a echo dot 2 and so far I am able to power on and of all the speakers and play content and all of them but the music is not synchronised. Am I doing something wrong or did I forget anything ? I downloaded the soundtouch skill and also the Bose skill but I can not get the sound synchronised. When I use the soundtouch app and power up al the speakers individually ( don't use play all ) there is a slight a synchronosity between the speakers. I googled and search this forum but I can not find what I need. What I want is to instruct Alexa to play preset 1 on all the three soundtouch speakers synchronised, who can help me. Thanks inadvance, Rob
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12-30-2018
11:16 AM
The ST300 works with the same soundtouch app, the only problem is that the sound your TV produces will be of sync if you play them all. The SB500/700 use a different APP that is also compatible with the Bose home speaker 500. I wanted to use the ST 300 in combination with my two ST20 III, but I hesitated because off a lot of HDMI ARC issue's I noticed on the internet. Now I bought a Bose Solo 5 and connected it to my Soundtouch Wireless link adapter, it gives a hell of a sound and I do not need a separate Bass module. I connected the optical out to the optical in of the Solo 5 and I can play everything from the ST app on all speakers. I connected my blu ray player's coaxial output to the ST wireless link adapter so I can play the sound of CD's . A SPDIF selector and a divider gives me the possibility to play the sound of my TV over the solo 5 stand alone or over the wireless ST wireless link adapter. This last option will only work if I play content with Kodi from a raspberry PI ( I can adjust the sound to be faster ) so video and audio is in sync.
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12-30-2018
10:57 AM
Tried this for you : https://tunein.com/search/?query=%C4%8Cesk%C3%BD%20rozhlas seems to be available
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12-26-2018
01:55 PM
I tried it a several times and on the particular channel ( Radio 538 ) and no problem anymore. regards, Rob
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12-21-2018
05:05 AM
Hi Joel, Error 3103 starts today on TunedIn Radio 538. Both on android and on Mac OS. Reinstalled ST app on phone at this moment I have connection but all speakers seem to have problems connecting to the stream. Location = Netherlands regards Rob
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12-18-2018
07:25 AM
Hi Joel, Off course all the different AP's have identical SSID and password and also identical type of security.
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12-17-2018
11:19 AM
Hi Joel, The reason I mentioned the fact that the ST switches to another AP is because it does. During setup the ST only shows one SSID for all three AP's I am using, there seams to be no mac adres bonding between the ST and it gatway. Yesterday I tested by disabling my router and AP's wifi signal. Both the two ST20 and the ST WLA switched to the available wireless networks. It is not a problem for me, would be an option to show all available SSID's and signal strenght icon during setup. Regards, Rob
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12-17-2018
10:01 AM
Hi Joel, In fact I had a question and a remark in my comment : At first I noticed that the app ( android and Mac OS ) show the SSID name of my network in CAPS although my SSID is in lowercase characters just the first letter is a CAP. Just checked it with my friend who has the same. I always thought the SSID should be an unique set of characters. Secondly I found in the archives ( https://community.bose.com/t5/SoundTouch-Archive/Same-SSID-in-the-house/m-p/16103/highlight/true ) answer from a moderator that the soundtouch only connects to the SSID is was first setup on. I have 3 accespoint in my home als called Rob_5G and the connection of my ST will change from the one to the other if I change the TX ratio for one of the AP's Rgeards Rob
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12-14-2018
11:12 AM
Hi all, Here's an update on my livingroom setup and an very strange thing I noticed concerning SSID and setup. I checked the archives and found 2 topics which also had a mutiple Wifi SSID. At first I noticed that the app ( android and Mac OS ) show the SSID name of my network in CAPS although my SSID is in lowercase characters just the first letter is a CAP. Just checked it with my friend who has the same. I always thought the SSID should be an unique set of characters. Secondly I found in the archives ( https://community.bose.com/t5/SoundTouch-Archive/Same-SSID-in-the-house/m-p/16103/highlight/true ) answer from a moderator that the soundtouch only connects to the SSID is was first setup on. I have 3 accespoint in my home als called Rob_5G and the connection of my ST will change from the one to the other if I change the TX ratio for one of the AP's. Regarding the setup, I changed my plan and did not buy the ST300 SB due to lipsync issue's in play all mode. Now I bought the ST wireless link adapter and connected it to both my Blu ray players coaxiall outbout and my TV's TOSLINK out by using a converter for Digital to 3,5 inch which I connecrted to the AUX in. My excisting soundbar I connected with the digital output off the ST wireless link adapter. Now I can play all non video content synced and have a realy roomfilling sound. Using Kodi 18 on my Rasp 2 I now can play video content and speed up the sound by 2,9 sec to play over my 2 ST 20 lipsynced ! Audio CD's I also can play on both ST20's Regards, Rob
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12-07-2018
05:37 PM
Hi Joel, I get the picture, what I want is not possible. There will alway's be a audio sync issue when video is involved. I will not spent € 639 to get an out of sync room filling TV sound. I just tried to connect one ST20 with AUX and sound is synchronised but when I turn on the second ST20 sound is not synchronised. Turning on video sync option only makes it worse. So no need to spent that kind of money on the ST300. I will keep searching for on kind of solution in combination with my Samsung soundbar with sub. Thanx for your support, I will close this topic when possible appreciate the effort. Regards, Rob
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12-07-2018
03:25 PM
He Joel, This means I can not play video content from my TV synchronised over both the bar and the two ST 20's ? Only streaming audio wil by synced ? What exactly does the option video sync in the group setting section mean. I remember last week I was experimenting with the ST 10 's and I connected one with the headphone output from my TV there was a lipsync problem and after enabling the video sync option everything was OK. I just can not remember if I was using the stereo pairing or party mode. If it worked in stereo pairing I wil have a problem with my two ST 20's as they will not operate in stereo mode. I will be better of returning one of the ST 20 and buy the ST 300 and return the other ST 20 and change back to the two ST 10's. One ST 300 and two ST 10 will give a better roomfilling sound for both video/audio playback than with two ST 20 's and it wil save me € 300. I wil try with the ST20 if they play to headphone output from my TV without lipsync. Regards, Rob
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12-07-2018
02:19 PM
Hi Joel, Tommorrow I am going back to Herzogenrath to get the ST 300 soundbar. I will use the video sync option when I play content by HDMI ARC ( movies from Kodi eg ) and when I play audio I do not have to enable the Video sync option. Something strange happened today, when playing in party mode ( play all ) I noticed that turning of the speakers with the remote one speaker turned of and the other still kept playing. The volume button on the remote works ( synchronises the volume on both ST 20 III ) before posting this I just tried it again and now turning of works. I also noticed that the icon's on the display of the speakers differs. The speaker I turn on first will show on both sides a kind of " soundwave " icon. If I power up the speakers the other way around the icon shows on the other speaker. Is this something like the stereo pairing option on the ST 10 III ( left speaker respons to the remote and the right doesn't ? ) regards, Rob
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12-06-2018
02:08 PM
Hi all, Today I went to germany and bought a second ST 20 III for my livingroom. I connected the speaker and playing both together gives a magnificient room-filling sound were the ST 30 III cannot compete with. Next thing I want to do is add a ST300 soundbar to the system so I can combine the music I play from internetradio and streamingservices on both ST 20 III and the ST300. And secondly I want to play the content from the ST300 ( by Optical input or HDMI ARC ) also in the Livingroom group ( ST 20 ' s and ST 300 ). I know that it is possible to play the first option, but the second one is that also possible ? Regards Rob
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12-04-2018
02:23 PM
@Tony_A wrote: Hi Rob, Thanks for writing in! Any of our SoundTouch products can be grouped together to achieve a wireless setup throughout the house. For this particular room, have you considered looking into a SoundTouch 30 III? These systems have built in woofers and should fill this room without an issue with a single speaker. You can certainly add another SoundTouch 20 III, however you would not get a stereo pairing like the SoundTouch 10 systems. Warm Regards, Tony A - Community Support Hi Tony, A friend of mine has the ST 30 III and last weekend I installed my ST 20 III next to his ST 30 III and we did a comparison test with simmelar radio channels. I didn't no that the ST 30 III had a soundwoofer and I wanted to hear the difference. Playing add a loud volume the ST 30 III was indeed a lot better, but I use the ST as an background device playing different content and my ST 20 III was ok playing at a low sound level. My wife also dislikes hard bass sounds, so I would be better of with a second ST 20 III playing party mode or adding 2 ST 10 III in stereo paring. Right now I am checking out the option to find a ST 300 soundbar and add this to my livingroom in the app. Do you know if its possible to play one ST 20 III and two ST 10 III ( in stereo pairing ) together in a play all setting. thx for your reaction
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12-03-2018
10:45 AM
@Joel_D wrote: Hi Rob Vanderbroeck, Thank you so much for getting back to me with all the details. I'm going to raise this to development for you, and if there is any additional information needed, we will reach back out to you. Warm Regards, Joel Update Perhaps interesting for you. The app on my tablets RSSI status is reasonable and on my I Mac is good. ( I Mac is wired to the network )
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12-03-2018
10:24 AM
@Joel_D wrote: Hello Rob Vanderbroeck, Thank you for posting. Do all sources sound like this to you besides TuneIn radio? No only the radio differs in quality If it's only TuneIn radio, what stations specifically are providing poor quality audio and what region are you located in? I listen a lot to NPO Radio 2 , SKY Radio, Radio 10 and the sound quality seems to vary. I live in Maastricht ( Netherlands ) Just checked but my RSSI also vary's between very good, reasonable and bad. Just connected the ST20 by ethernet cable to check the stability of sound quality, does not get any better. Spotify and Deezer sound great. Let me know the results. Best Regards, Joel - Community Support
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