Hi I am having the same issue. I have updated my charging case, reset my case and everything I have read on the FAQ to do to get to work. So frustrating. I used these perfectly for a month. I raved about them to my friends. Recommend them to everyone. When they worked it was the best sleep I had in decades. Now they don’t work. 250 buck for one month. I am back to sleeping in a separate room from my husband. There really needs to be answers. I really hope I didn’t spend the last month recommending a product that is actually a dud.
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