Tony, I have an update for you. I took my bass module to the local Best Buy (out of convenience as the only local Bose store is over an hour away), and had an appointment to test my sub woofer with the display model. Bottom line is: there was a loud "pop" as the auxiliary input jack was plugged into the back of my module (due to the display model having live power at the time of cable insertion), and then the store associate activated the demo on the sound bar. Viola, I had bass, and I could see the speaker pulsate and produce beautiful sound. I'm not sure if the issue could have been related to a "stuck" electronic component, or a " not so user friendly" set up. I'll explain below after I complain a little more (a little honest humor for you). I would first like to state that I was disappointed with the in store set up of the Bose 700 "WIRELESS" system that was connected only via an audio cable to work (sends a bad message about a wireless marketed platform). There was also nobody in the store who had the Bose music app available to show me the settings of the speakers, as the associate told me the Bose rep sets up the speakers and leaves (the music and audio options are on a preset device with 3 buttons to activate). Lastly about the store set up. Can you please make the demo not play music by Ed Sheeran? It seems like a waste of Bose sound to me. Now to the home install again. I hooked up the bass module wirelessy and wah wah wah, no bass. I plugged in the auxiliary cable and less wah wah wah, minor bass. Final steps, check my audio settings again. I think this is the root cause of my problem and potentially for other users. The app was set to "dialogue" mode which greatly amplifies the treble and front speaker output, but seems to mute the base, almost entirely. I did a few things at this point: 1) I moved the speaker 10 feet away into the corner of my living room ( it was originally next to a book shelf, on the ground, 3 feet to the right of the sound bar.) Now it's all the way to the left when facing the sound bar. 2) I turned OFF dialogue mode. 3) I turned the bass back to +100 and "HOLY EARTHQUAKE!" I haven't even turned the sound up to volume 50 of 100 yet and my wife was complaining. That's essentially how I know the system is better; when my wife tells me to turn the bass down. At the end of the day, can I ask that you confirm if the bass is "muted" when dialogue mode is activated? Secondly, can the development team make that adjustment to keep the bass at the same levels on the sub woofer while the sound bar is adjusted for dialogue mode? I think a better video on your home site exposing a set up or demo of the product would save you guys a lot of time. Have a great New Years Tony and thanks for your help. I will continue testing the system and provide you and your team valuable feedback. Matt
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