About Matthew Yon

Bubbaloo, I did make an appointment with geek squad, but I would recommend a visit to the Bose store, or a specialty audio store that has the app installed. Make sure to read through the rest of my trials and errors until I got everything to work again. System has been up and running again without dialogue mode on and the base set at +0. Good luck and let me know if you have any questions I can help you through. Matt ... View more

Tony, I have an update for you. I took my bass module to the local Best Buy (out of convenience as the only local Bose store is over an hour away), and had an appointment to test my sub woofer with the display model. Bottom line is: there was a loud "pop" as the auxiliary input jack was plugged into the back of my module (due to the display model having live power at the time of cable insertion), and then the store associate activated the demo on the sound bar. Viola, I had bass, and I could see the speaker pulsate and produce beautiful sound. I'm not sure if the issue could have been related to a "stuck" electronic component, or a " not so user friendly" set up. I'll explain below after I complain a little more (a little honest humor for you). I would first like to state that I was disappointed with the in store set up of the Bose 700 "WIRELESS" system that was connected only via an audio cable to work (sends a bad message about a wireless marketed platform). There was also nobody in the store who had the Bose music app available to show me the settings of the speakers, as the associate told me the Bose rep sets up the speakers and leaves (the music and audio options are on a preset device with 3 buttons to activate). Lastly about the store set up. Can you please make the demo not play music by Ed Sheeran? It seems like a waste of Bose sound to me. Now to the home install again. I hooked up the bass module wirelessy and wah wah wah, no bass. I plugged in the auxiliary cable and less wah wah wah, minor bass. Final steps, check my audio settings again. I think this is the root cause of my problem and potentially for other users. The app was set to "dialogue" mode which greatly amplifies the treble and front speaker output, but seems to mute the base, almost entirely. I did a few things at this point: 1) I moved the speaker 10 feet away into the corner of my living room ( it was originally next to a book shelf, on the ground, 3 feet to the right of the sound bar.) Now it's all the way to the left when facing the sound bar. 2) I turned OFF dialogue mode. 3) I turned the bass back to +100 and "HOLY EARTHQUAKE!" I haven't even turned the sound up to volume 50 of 100 yet and my wife was complaining. That's essentially how I know the system is better; when my wife tells me to turn the bass down. At the end of the day, can I ask that you confirm if the bass is "muted" when dialogue mode is activated? Secondly, can the development team make that adjustment to keep the bass at the same levels on the sub woofer while the sound bar is adjusted for dialogue mode? I think a better video on your home site exposing a set up or demo of the product would save you guys a lot of time. Have a great New Years Tony and thanks for your help. I will continue testing the system and provide you and your team valuable feedback. Matt ... View more

Tony, No such luck on the steps. Step one was determining if your solution for the optical out versus the ARC connection was the problem. It was not. I ended up messing up my tv by changing the settings as you suggested, and then I had to factory default tv settings to resume the sound bar issues. I noticed even when I played both punchy bass (Mariah Carey All I Want for Christmas) and deep bass (Ice Cube Ghetto Vet), the bass was barely noticeable. The ARC connection would have nothing to do with the Alexa activated music and therefore debunked the bass module sound problem. I played one more song (I'm on a Boat by the Island Boys), and turned the volume up to 50 with the bass settings at +100 to notice any reasonable bass. This is unacceptable and now I have massive holes in the wall from the rear surround skins speakers (toggle bolt application for the wall mounts). You have to help me Tony. The app seems very buggy as well. It keeps failing to proceed to the next steps without me having to force stop the application and reenter it. Please provide additional steps. Talk to you tomorrow. FYI, I have the return shopping labels printed out for the entire system if you can't fix my problem by next week. V/r, Matt ... View more

Tony, I have not given up yet on the system. I just installed the virtually wireless surround sound speakers and will be experimenting with the set up again to see if I can fix the sub woofer issue. Good news though, I did hear some bass last evening when I turned the sub up to +100 and watched a movie (Wreck it Ralph). It was still nominal at best and sounded "muted" so to speak, but I'm excited to try the other members suggested solution of removing the subwoofer from the music app, running adaptiQ with the soundbar and rear surround speakers, and then adding the bass module to see if the issue may be with the location of the bass module inside of the app (2nd position now vice 3rd or 4th position after reconfiguring the speakers). I work in a test and development IT organization so there are a few past experience options I can try to resolve the issue. To answer your questions, the bass module is approximately 3 - 4 feet away from the sound bar, but it is at a diagonal location from a vertical perspective as the soundbar is resting on a stone fireplace mount about 4 feet in the air. The bass module is on the ground to the right (when facing the tv and soundbar). I have not tried to jam out to a song quite yet, but when I do, I would like to know what to expect from your perpsective in terms of "earth shattering" bass that other members report. More to follow, and thanks again for your continued support. V/r, Matthew Yon ... View more