About Philipp

@Arno_Mrs : Yes, unfortunatley you have to go through the whole wifi setup thing again. There is no way arround it. Took me arround 30 minutes. But now it wokrs like a charm, so really worth it. ... View more

@Brandon_M : Please give the following to your engineering department. At first switching from ethernet to wifi did not bring any relieve. After some troubleshooting I found this: The ethernet cable has to be physically removed from the soundbar. After that it works. It is not enough to unplug the ethernet cable on your router and leave the other end in the soundbar. The ethernet plug on the soundbar has to be empty. Did not have to restart for days.   So it seams that it has something to do with a ethernet cable being plugged into the soundbar.  ... View more

@Gerco21 : unfortunatley I can report, that switching to Wifi won't bring you any solution. It seems to take longer (around 36h vs 24h) till the soundbar needs a restart. But you need the restart nevertheless.   What I find astonishing is that there has been still no official written communication regarding a firmware update from Bose in this thread. Just a vague "I just heard by a Bose employee...." from a user.   Could we get a written update on this issue? ... View more

@Tony_G & @Joel_D: I think what really would help us as customers (and the community as a whole) - would be a message like:   "Our engineering team is aware of the issue. We are actively working on getting this fixed. We hope to get it done with the next firmware update. The ETA is 8 weeks."   Even if the time frame is two months... this is better then complete silence. Can you give us anything? Some insight into the process and the status? ... View more

Hi Tony, thank you for your support.  Yes this is strictly regarding Alexa. I bought the Soundbar 700 to be the "livingroom alexa". Yes Due to the limitations in my house, the Soundbar can only be connected via Ethernet.   Any help is greatly appreciated. This was quite an expensive purchase, that till now has not really delivered.  Thank you so much and a great weekend. Kind regards, Philipp ... View more

@Rach_A: Gibt es schon Neuigkeiten? Ist schon wieder fast 3 Wochen her. ... View more

Hi Joel,   thank you for your answer. I don’t think you have understood my issue. I have been manually restarting the Soundbar for the past six weeks (over 45 days!), which means   Getting up in the morning Realizing every day (!) that Alexa is no longer working on the soundbar Moving my TV furniture 10 inches away from the wall Crawling under said furniture and unplugging the Soundbar Plugging it back in and move everything back   After six weeks you can imagine that I was getting VERY tired of this. That is why I installed a smart plug as a work around last week. The whole experience does not feel very premium to me. As a customer I would like to understand, where in the process you are standing. How many people are working on this? Is the bug found already or still looking?   The amount of non-communication from Bose is extremely frustrating. From a community support I would expect a continuous stream of updates that tell us what is happening in the background. At least for a company such as Bose.   Kind regards, Philipp ... View more

I do now have to restart my Bose Soundbar daily. As it is quite frustrating to reach the power output, I am using a Osram Smart plug. My daily routine every evening is to check if the soundbar Alexa still works (which she never does), so I have to run into another room and restart via another Alexa and the smart plug.   Is really the premium experience you intended for your customers? Could you please keep us more in the loop on where the development stands? Right now it feels like we are left completly alone. ... View more

Not only is alexa crashing sometimes the sound gets distorted. I was able to catch the sound on my phone yesterday (German): https://youtu.be/yz-6qBPvEgc   ... View more

Same issue here. The weired (disturbing) part is the way Alexa is shutting down. It is a very loud noise sounding like the scream out of a horro movie. Sometimes this happens at night which is not really ideal. Is there any ETA on the fix? ... View more

Würde mich der Frage gerne anschließen. Multitool mit Alexa Gerät war eines der Kaufargumente für mich. Gibt es ein ETA von den Entwicklern? ... View more