About Ilovemusic

Hi Guys, I've never been happy. i bought the surround speakers what sound a bit better but I'll look into the software update. I GAVE up with customer service. ... View more

All I can say is not everyone has a mansion to crank up the volume. I actually am not happy with the bass on the bar alone thats why I got the sub to improve it. Mind you its a good teacup table (expensive at that though). ... View more

Hi, I think Bose are a joke. Back on the feed i was offered help. Did i get it...NO. I am not happy at all with the money I've wasted on a system that's faulty. Customer Service is an absolute demonstration of how not to do it. I've had to bodge the system to sound ok.  They need a system update and they cant be bothered to tell their customers what they plan to do. I havent taken it back because the store is too far away and they asked me to phone a shop to see whats wrong. They know less than me...   ... View more

Hi, I'm surprised you think that because it was Bose Europe Customer Service. Exactly as I said and I'm in the UK. Yes she gave me a dealer to phone and yes i did phone another Bose dealer. I have tried everything with the units and not over happy. I was hoping an engineer would have had a look at it but they said they couldn't arrange that. I would be happy to talk to someone with the knowledge ... View more

Another Update, I phoned customer service and they said sorry for not returning my 6 emails over the last 10 days. I've had no help at all, they gave me a local dealer to talk to but as I know him and he's not knowledgeable enough i decided to call a Bose dealer. He has no knowledge of a problem and said to move the sub in a different area. I'm going to try that but I'm like you guys, reluctant to take it back and want a software update. I guess the way forward is either take it back or put up with it. Not really happy as changing the sub won't help ... View more

Hi,   I've had no call from Bose and not had time to chase it up. I'm running this through Android and there is no update that I can see ... View more

Hi Guys,   well it looks as if we all have bass now and thanks to whom discovered the headset work round. I am also ok about it but just felt the mid to lower ranges are not as good. I'm going to follow up with Bose because it's not right for it to be "acceptable".  My bass does boom now but i think it's not smooth caused by the software. I will keep you updated though   thanks guys ... View more

Another update... I have now emailed Bose through their website 4 times with no reply. Very poor service. The system's bass is still ok since I set the accoustics with the headphone on top of the soundbar. I know this is a fault and they are not giving me decent customer service. I'm shocked as I work for Roberts Radio and we would not do this.  Have any of you guys had an update? ... View more

Keep us updated buddy. I've just written a big email to customer service asking them to take mine and test it. I want to keep it but i need it looked at. If we just do nothing they wont ... View more

Hi, No it works because it vibrates now. Mine didn't before. I'm not an acoustics expert but but setting the headphone up closer to the soundbar effectively you have  made the room smaller. That tells me the speaker is wrongly set. I think it's software because when you connect it it sends a wicked connection thump.   ... View more

Hi,   Yes in previous post it was suggested using headphone Adaptiq in a different way. I like the suggested  help used the setup with the headphone about a foot away rom the soundbar and yes it's better but shows software is not right. The signal is all wrong for the sub. It needs a software update rather than send them back for no reason. They must know about this! ... View more

Update again The sub has definetly gone up a notch since I reset with the accoustics headset virtually on top of the sound bar. This hasnt got the typical Bose lower range when playing music.  Playing music louder make walls shake a bit but doesn't fill the room when down low which I prefer and  normally associate with Bose. im still out on this...It's a lot of money when a Yamaha or even dare I say Sonus is cheaper and probably sounds better. I'll give it the rest of the day and think about taking it back. My little Solo 15 sounds better @Ilovemusic wrote: Thank you Bubbaloo, I'm going to try it now again. Fingers crossed buddy     ... View more

Thank you Bubbaloo, I'm going to try it now again. Fingers crossed buddy   ... View more

HI, I have listened with interest to the seminar but I think you have the wrong end of this. They said you could put 2 x 500 with the system for more bass with a splitter headphone but they didn't say the 700 was weak. This was not specific in identifying the 700 as weak. ... View more

Update I seemed to have lost the post on here I placed. Phoned up technical and tgey said i should change my Sub as that was what the problem was. I asked why it wasn't software and she said that it wasn't the sound bar. I think it's software but my feeling is it's just not talking to the sub properly by the speaker jumping out of the network and not communicating. That does beg the question of the guys hardworking an it still not working. I'm going to try the headset by the bar suggested today and see if i get more volume as I can't take the Sub back on a Sunday. If not I'm damned annoyed that I have to do a 200 miles round trip. There was a guy on here that was changing the sub any news? Did it fix the issue? ... View more

6Just another update. The signal has gone from the bass again. I thought it was working now it's not again. I change to a less clogged 5ghz and no bass. Back to 2.4ghz and no difference. I thinking it's software. I'm out all day today ill try again tonight but music running now an no bass working. I'm getting fed up @Ilovemusic wrote: The speakers are reliant on internet connection. In my circumstances thee was no rumble at all. When I set up the speaker i bluetoothed it first from my phone fo music etc. The second time i connected all through the internet first and made sure i could see it. It worked fine and then i connected with Bluetooth. I then knew the system was connected properly. The bass is reliant on the signal from the sound bar. I just made sure it was connected   ... View more

The speakers are reliant on internet connection. In my circumstances thee was no rumble at all. When I set up the speaker i bluetoothed it first from my phone fo music etc. The second time i connected all through the internet first and made sure i could see it. It worked fine and then i connected with Bluetooth. I then knew the system was connected properly. The bass is reliant on the signal from the sound bar. I just made sure it was connected ... View more

I'm not 100% but i can't see why you can't add another but i don't think you would need to. It booms on bass @Barryg wrote: Does this mean one can connect 2 700 bass modules to the 700 soundbar if more bass is required?   ... View more

I've sorted mine. I reset the bar and reconnected it to the Wi-Fi. Went through the whole set up and it's fine. I think I connected with Bluetooth and the sub wasn't talking to the bar through the internet. I set it all up on line then connected through Bluetooth. The mistake i think was I didn't continue the set up as bose 700 and swapped it to my internet through my tablet ap. I'm hoping this advise may help someone. @Bubbaloo wrote: Oh man. I just exchanged mine. I’ll try it when I get home. Weird thing happened at the store. When I went to exchange it they told me the bass module had a different serial than the serial in the box. Hmmm.   ... View more

How bizarre. I bought the sound bar 700 to replace my solo 15 and was disappointed with the sound. Couldn't really afford the 700 bass but thought i can't have it like this. Went out and bought one and now im where you guys are. Weak bass and i had already set the system up. It found the bass unit straight away and it sounded the same. It just doesn't hardly vibrate. I've set it up at 100  the bass is on, sound bar all working, Alexa is set. LG OLED TV using optical cable. I'm not happy about taking it back i just want it working. It sound great instore @Bubbaloo wrote: Thank you for your help but that is not a logical solution. There are thousands of positive reviews on the bass module 700 that indicate super awesome earth shattering sound. I can hear the system trying to produce this sound but it sounds like it is stuck in volume 10 or something. Just not loud enough to appreciate it.   ... View more