About betteroff

Same here. Wrong song. Same **bleep** problem over and over. I've worked with Bose in the past to troubleshoot. Still waiting for a paycheck.  ... View more

Same symptoms here. Do they not test these **bleep** updates?! It was working fine for a while. This time I'm on a galaxy tab e. Platform never seems to matter though. ... View more

Plenty of wrong or hanging data. Wrong artists..wrong tracks. ... View more

Reporting the same this AM 3_29. as described below. Some info does not update but it's there. Pittsburgh PA. iOS and Android devices confirmed. Let's hope it holds./improves. ... View more

How about fixing the issue. 6 Weeks? Are you kidding me? How was it fixed the last time? Must have let that tech go? Zero reason for this. We purchased something to work a certain way, as advertised. False advertising. I didn't buy it base on the condition that  "The SoundTouch 10 will display all of your Sirius Account info for about 1 year and then the software stream will malfunction over and over at your inconvenience".  ... View more

I'm in IT as well. Someone would have lost their job by now. Not even a question. Multiple users affected, this  incident should warrant more attention. Think of how many are not bothering to post. There's not just 6 of us that own these systems and have SiriusXM.  ... View more

Who can we speak to higher up the chain? This is unacceptable. Several of us bought the hardware specifically to use our SiriusXM accounts in the interface. That we pay monthly for. We had/have plenty of other choices and should not have to beg for the product that we paid our hard earned money for to work. I know that there are bigger problems in the world, but customer service has gone to crap and this is a prime example.  ... View more

At least we know someone was looking-  Hey Bose, I hate to sound like an entilted jerk but I bought the hardware to perform a certain way- specifically for the interface w/ Sirius XM. So many other options out there. We're not keyboard warriors, we just want the **bleep** thing to work. At least provide updates, this is a terrible customer service experience and some of us even attempted to help fix the problem with IT assistance on our own time/dime. Fix the problems please. The internet is an unlimted audience and issues/experiences like these can go a long way towards influencing future purchases. I'd love to say, Hey, Bose stuck it out and worked on the issue and fixed it without giving up" but to me and others, it seems like you're just hoping the issue goes away with a patch or update. Well tell us then- make something up even. ... View more

Status? This is getting ridiculous. Now the song info is not even previewed in the favorites screen. ... View more

I've acquired the logs. Please let me know when/where to send them. Thanks ... View more

I've been nice until today. Today they want us to gather logs from our hardware. I was devoted to assisting with the problem but at some point why should the end user have to help fix someone elses product. I would not have bought the SoundTouch 10 if it did not have working features. I have plain bluetooth speakers that accomplish just that. I'll get right on that, Joel. Where should I send my hourly IT support bill? No where in the SoundTouch packaging did it say that the software is not always going to work and you may have to help them fix it. ... View more

Joel- please read the history on this issue. It's not device or account specific. Every tech tells us to re-add services, reinstall the app, what device? Call your ISP, etc etc. The song/artist data is not making it to the SoundTouch app properly. We've tried Apple, Android, tablets, laptops, Windows 10, etc. New accounts, old accounts, etc.  ... View more

Same BS again. Songs are in favorites but not the Now Playing. I guess we just have to wait until someone arrives to work today to restart a server.   ... View more