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- About MRAUDIO
About MRAUDIO
since
12-29-2018
3 weeks ago
MRAUDIO
Friendly Fanatic
34
Posts
8
Likes
0
Solutions
4 weeks ago
1 Like
I thought with the recent Bose Music App update, there would be a fix to address the artwork and song sync issues on the Bose Home Speaker 500 and SiriusXM, but STILL nothing. Bose, when are you going to "finally" address this issue?
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06-30-2019
02:21 PM
1 Like
Well, I thought with the recent Bose Music App update, my issue with my Bose Home Speaker 500 and SiriusXM would be resolved, but it is not. The music and artwork still don’t sync properly and if anything, the songs are skipping worse now. Bose, why is this such an issue? When I first purchased my Bose 500, everything worked fine regarding SiriusXM. Please advise...
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06-10-2019
03:53 PM
1 Like
I'm still having the same issue with SiriusXM and the Bose 500. Bose, when are you going to fix the sync issue? is it, at least being worked on?
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05-17-2019
03:27 PM
1 Like
Hello Jeff, I have tried EVERYTHING, and still no go. This ONLY happens with SIRIUSXM. ALL other music services work just fine with NO sync issues.
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05-16-2019
09:12 PM
1 Like
Hello Andy, Using the settings that you suggested will not solve the problem that I am having as the lag is happening within the Bose Music App. I was told by SiriusXM that Bose needs to reprogram the App so the music and Artwork are in sync. Anyway, something needs to be done on Bose’s part to address this issue as it was working just fine when I first purchased my Bose 500 - I can only unplug or reset this speaker so many times:-(
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05-16-2019
03:28 PM
Hello Hector, I have tried all the steps and it did not help. I noticed that until the song updates on the Bose Music App, it will not update on the Bose 500. So, it seems that this lag in within the Bose Music App and SiriusXM. Could you look into this and thank you in advance.
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05-11-2019
04:30 PM
1 Like
Hello, I’ve been having an issue with SiriusXM and my Home Speaker 500 for a while now. When I first play a station (70s on 7), music plays for a few seconds just fine with Album Art intact then all of a sudden it just jumps to a completely different song and then the Album Art does not catch up to the currently playing song until a minute or more into the song. Resetting or unplugging the unit does not help. What is going on and can it be corrected? Thanks!
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05-06-2019
08:59 PM
Just a quick update: For some of the people that are still having some issues with Air Play 2 and WIFI, try changing the channel on your Router and search for one that plays nice with your Speaker and your IPhone or whatever device you are using. I did this and ALL my problems are now gone and Air Play 2 is working perfectly fine now. Hope this helps and good luck:-)
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05-04-2019
09:54 PM
Well, I changed out my Router and Air Play 2 works fine now playing my music on my IPhone to my Bose 500 on 5G. However, if I try to play a live stream radio App on my iPhone and try to Air Play 2 that, the sound plays for a second and then cuts out. If I can get this issue sorted out, I will be happy
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04-26-2019
03:26 PM
Hello Andy, I've tried numerous times having BOTH the iPhone and the Bose 500 on 5G and THEY WILL NOT WORK. The ONLY way that I can get AIR PLAY 2 to work with these two devices is to have: 1. iPhone on 2.4 ONLY 2. Bose 500 on 5G Also, this is what Bose Tech Support told me to do. Thanks...
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04-26-2019
02:42 PM
Hello and Thank you. I was on the phone with Bose Technical support today and he confirmed that my iPhone needs to be on 2.4 on my Network for Air Play 2 to work. I did, indeed, toggle between 2.4 and 5G on my iPhone and as long as my iPhone is set to 2.4, AIR PLAY 2 works perfectly. When my iPhone is set to 5G, AIR PLAY 2 cuts out and then stops. He told me 5G IS NOT SUPPORTED AT THIS TIME. He told me that there "might" be a Firmware update for 5G in the future. Just FYI...
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04-25-2019
04:49 PM
Well, I received my BRAND NEW REPLACEMENT 500 Home Speaker. My Alexa now works fine. However, I am STILL having continued AIR PLAY 2 issues on 5G. I am currently running my iPhone, my Amazon Fire TV Stick and the BOSE 500 ONLY on the 5G Network and it continues to play for a second or two and then just cuts out and stops. All of my other devices are either on 2.4 or Ethernet. So Bose, are you going to fix AIR PLAY 2 or what?
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04-21-2019
02:38 PM
After being on the phone with Bose for two hours, I was finally told to send the 500 in for a replacement, because I was also having trouble getting Alexa to work.
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04-20-2019
10:28 AM
Hi, I have BOTH my iPhone and the Bose 500 connected at 2.4. Also, when I tried my IPad at 5G and attempted to Air Play to the Speaker, that also did not work with 5G. I hope this helps you.
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04-19-2019
10:03 PM
Hello, My Speaker is currently about 8 to 10 feet away from my Router. It seems to be working fine as long as I stay on the 2.4 band. When I go to 5G, it cuts right out.
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04-19-2019
11:30 AM
Well, I was able to get Air Play 2 to work fairly well when I switched from 5G to 2.4 on my Network. Has anyone else had to do this?
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04-19-2019
09:35 AM
Hi, I tried everything several times. I also tried using my IPad and it does the same thing. It’s almost like there is a problem with the Firmware. Otherwise, the 500 works perfectly - just having the issue with Air Play 2.
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04-18-2019
06:23 PM
I have the new AIRPLAY 2 Firmware on my Bose 500 Home Speaker and all it does is cut out and shuts off. I've tried EVERYTHING and it still does not work with my new iPhone XS. What can be done about this? Thanks.
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02-25-2019
12:35 PM
Hi Joel, Bose Phone Support had me delete Alexa from and add it back in which reset it. They did say it was a problem on Bose’s end but the reset took care of it. All is well now - thanks! Best, MRAUDIO
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02-22-2019
05:13 PM
Hi Joel, No, everything is fine with the Alexa App. If I ask Alexa to play a song, a station within Amazon Music or a SiriusXM Channel, Alexa tells me SORRY, THAT DEVICE IS OFFLINE. Three people from Bose Phone Support said that they are aware of the problem and a firmware update is coming to address the issue. Perhaps, you could reach out to them and report your findings here again? Thanks!
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02-21-2019
09:15 PM
Hi Joel, I had to reset my SiriusXM password and now it seems to be working now. However, I am now having an Alexa issue where she will not play a station - all she says is THE DEVICE IS OFFLINE. Bose Tech Support told me it is a known issue and a firmware update scheduled for Alexa this month will address the issue. Do you know anything about this? Thanks!
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02-20-2019
08:24 PM
I was on the phone with Bose Tech support today because I am having issues getting SiriusXM to work on my Bose Home Speaker 500. I gave them the error code I was getting and they had me set the speaker up again from scratch with no joy. They now seem to think it is an issue between the Bose servers and the SiriusXM servers. Anyone else having this issue or can one of the Tech guys here she’d some light on this issue? Thanks.
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01-18-2019
03:10 PM
1 Like
Yes, I have the same trouble and would also like to see voice commands for presets added in a future update. Thanks...
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01-08-2019
04:40 PM
Hi Joel, This happens on BOTH SiriusXM and TuneIN. Also, if I press a preset button on the 500, it displays Artist and song title just fine. Just does not display correctly when asking Alexa to play the channel. Yes, please keep me updated on a solution. Thanks:-) MRAUDIO
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01-06-2019
09:17 PM
When AIRPLAY 2 is available, what exactly will I be able to do with it on my BOSE HOME SPEAKER 500! I have an iPhone XS. Thanks!
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01-05-2019
04:33 PM
BTW, I am using the Bose CHARGING CRADLE - could that be a possible problem with the issue that I am having? MRAUDIO
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01-05-2019
04:28 PM
Funny, if I go to the Bose Music App and play a SiriusXM channel, I get the song titles and artists displayed just fine. However, if I tell Alexa to play the channel, all that is displayed is the channel number. Any ideas?
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01-04-2019
02:19 PM
Hi Brandon, The Revolve is already up to date - I always check for the newest updates on a regular basis, so the issue still persists. Do you have any other suggestions other than resetting and updating? Perhaps, maybe another update needs to be issued? Thanks! MRAUDIO
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01-02-2019
04:18 PM
Hi Tony, I've tried resetting it many times with no joy. It sounds like it should be staying GREEN all the time while plugged in. Well, it does, except after about two weeks, it goes AMBER and then I just unplug and run the battery down a bit and then plug it back in and it will be GREEN again for two or three weeks. Any other suggestions? Thanks in advance. MRAUDIO
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01-01-2019
10:27 AM
I have a Bose REVOLVE PLUS and I keep it on the charging base all the time. The problem is that after a week or so, the green light on the top turns to AMBER and the only way to correct this issue is to take it off charge, run the battery down a bit and then plug it back in to get the light on the top to turn green again. Resetting the unit does not help - what can be done about this? Is this normal and should I just leave the Revolve plugged in all the time? Thanks!
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