QC30 for Communication
UPDATE November 15, 2017
Thank you. To all who have provided feedback on the QC30 headset, we appreciate your patience as we investigated the issue. We understand the product’s performance during phone calls may not meet your expectations.
We will continue to test and research improvements to call performance in noisy environments, but we haven't conclusively determined this behavior can be improved by a firmware update.
Some of you have posted concerns about nearing the end of the product’s original warranty or being close to return period deadlines.
We assure you, Bose stands behind its products and your satisfaction is extremely important to us.
If you have concerns, please contact your local customer service team to discuss a solution that is right for you. Please follow this link to find your local Bose support www.Bose.com/support.
The original post from September 1, 2017, continues below.
We're creating this new discussion to talk about using QC30 for Communication. We're splitting this off from the QC35 and QC30 Communications discussion.
We are listening as you tell us your concerns about QC30 performance for communication. We are taking this seriously, and we want you to know what we're doing about it.
We are conducting a field sample. Our engineering team will do an analysis of a dozen units from customers who are experiencing problems. We have tested units from our inventory. Now we want to test yours.
We have contacted community members through private messages to arrange to get their QC30s back to us.
We will have more news as we learn more.
Thank you for choosing Bose.