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Thank you for your interest in Bose Hearphones. This Community board has been archived. If you are in need of assistance for your Bose Hearphones, you can find Troubleshooting, How To’s and options to Repair or Replace here. For direct assistance, click here. Thanks!
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bdolby
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Nov 19, 2020

Hearphones not charging

I love my Hearphones, and I use them nearly every day. But lately they stopped charging when I plug them in to charge. I have to plug them in, then press the 'on' button, and even then they don't start charging right away. Has anyone else encountered this problem and do you have a fix for it?
6 REPLIES 6
Jessie_O
Moderator

Re: Hearphones not charging

Hey there @bdolby

 

Thank you for reaching out to us! 

 

I'm so sorry to learn that you are experiencing some issues with charging your Hearphones. 

 

Have you tried a firmware update? You can do this by following the instructions which are outlined HERE.

 

Let me know how you get on!

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bdolby
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Nov 19, 2020

Re: Hearphones not charging

The firmware update seems to require the hearphones to have some charge in order to connect.  I'll keep trying.  But what if I can't get a charge into the hearphones in order to do the update?

Tegan_M
Moderator

Re: Hearphones not charging

Not a problem, have you tried using an alternate charging cable? This way we can see if its the charging cable, wall adaptor or the headphones itself which do not appear to be functioning. 

 

Do you also get any LED response connecting your hearphones to power?

 

Do let us know.

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bdolby
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Nov 19, 2020

Re: Hearphones not charging

I've tried different cables and different plugs.  Still no charging.  Are they trash now, or can they be fixed?  I really like them and need them sometimes to hear better.

Hector_B
Moderator

Re: Hearphones not charging

Thanks for updating us on this bdolby. 

 

You can also attempt to update the Hearphones via the manual method. To do this please connect the Hearphones to a PC/Mac via the USB charging cable. Once connected please visit our online updater and follow the on-screen instructions. 

 

We look forward to hearing back from you with the result of this. 

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Nilsneuro@gmail.com
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Dec 20, 2020

Re: Hearphones not charging

Above suggestion of connecting to windows laptop and downloading a bose updater from website helped my hearphone to get charged once again . 
thanks for your suggestion!