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wndavis
Participant
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Registered since

Jun 17, 2020

New iPhone 12 Pro Max will not connect to hearphones

 

Hearphones

 

USA

 

Firmware Version



App Version

1.5.4

What devices were you using that were affected and what version are they on

iPhone 12 Pro Max iOS 14.3

Detailed description of the issue and steps to reproduce

Turned on hearphones. Heard connect to MacBook and iPad. Mobile device not found trying to connect to Bose Hear on iPhone.

 

What environment do you experience the issue in?

any

 

When did you start to experience the issue? Did it work correctly previously? Worked on iPhone 6s

 

Any troubleshooting steps you took

Deleted app from iPhone and reinstalled. Didn’t help.

 

 

2 REPLIES 2
Tegan_M
Moderator

Re: New iPhone 12 Pro Max will not connect to hearphones

Hi wndavis,

 

Thanks for reaching out. Sorry that you are having difficulty connecting your Hearphones to your new iPhone 12. 

 

As this appears to be the first time connecting to your iPhone 12, lets clear the Bluetooth list of your Hearphones. You can have a maximum of 2 active Bluetooth connections to the Hearphones and these previous connections may be taking priority over finding your new device. 

 

To clear the product memory of connected Bluetooth® devices:

  • Power off your product
  • Press and hold the Power/Bluetooth button for 10 seconds until your hear Bluetooth device list cleared.

Let us know if this shows any sign of improvements.

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wndavis
Participant
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Registered since

Jun 17, 2020

Re: New iPhone 12 Pro Max will not connect to hearphones

Ok, I got hearphones to pair with iPhone 14 after the long 10-seconds holding the button to finally hear “device list cleared”.  The experience is still inconsistent with that of being simultaneously connected with Mac, iPad and iPhone 6s using Mac for Zoom and iPhone to control mute of background noise. Also, I am troubled by frequent interruptions of program by hearphones saying device connection lost and device connected repeatedly without moving in/out of range.

 

The process of using hearphones with multiple devices in the area and getting the right one connected for the moment is cumbersome.