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Kay Kay
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Registered since

May 25, 2021

Unable to use the universal remote on Cinemate GS 2

The universal remote that used to, till recently, work with my Cinemate GS 2 system has suddenly stopped working. 

Am able to control the TV and other devices that are connected with it, except the INCREASE VOLUME and MUTE buttons. Once I reduce the volume, am unable to increase it using the remote.

 

I've tried all the steps that were put up in the community forums...for e.g. unplug from power socket for 30 seconds etc, but it just doesn't seem to work. 

 

 

1 REPLY 1
Liam_G
Moderator

Re: Unable to use the universal remote on Cinemate GS 2

Hello Kay Kay and welcome to the Community! I am sorry to hear you are having remote issues with your Cinemate GS system, I'd be happy to help you. 

I see you have tried some troubleshooting from the forums already, have you tried the recommend troubleshooting suggestions from the Bose support website? 
You can check out those recommendations here

Looking forward to hear from you! 

 

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