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Suresh Kumar
Enthusiast
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Mar 25, 2018

Portable Home Speaker - Alexa Unresponsive

Device : Bose Portable speaker

Hi, 

Till last week Alexa was working on my portable speaker but recently no response when i say "Alexa".

I just did reset , configured (Device, Music app & Alexa app)  and working good till we power off the device. Once I restart , again Alexa is not responding.

Thanks

27 REPLIES 27
Jeff_G
Moderator

Re: Portable Home Speaker - Alexa Unresponsive

Hi Suresh, 

 

Thanks for posting. 

 

I'm sorry to hear Alexa is not responding. 

 

Can you please ensure the microphone is not disabled? There is a button on the top of the speaker that looks like a microphone with a diagonal line passing through it that allows you to turn it on and off. 

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Suresh Kumar
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Mar 25, 2018

Re: Portable Home Speaker - Alexa Unresponsive

Dear Jefff, 

Yes, it is not disabled.  It will be on red when it is on disabled mode if i am right?

thanks

Jessie_O
Moderator

Re: Portable Home Speaker - Alexa Unresponsive

Thanks for checking this! 

 

I would recommend that you remove Alexa from the Bose Music app. You can do this by heading to the settings menu > Voice assistant. From here you will be able to select Alexa and remove it. Once complete, add it to the app again. 

 

Let me know if this improves your issue. 

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Suresh Kumar
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Mar 25, 2018

Re: Portable Home Speaker - Alexa Unresponsive

Prior to send you the email , I did try more than 5 times but the status remains the same.

FYI .. All my Echo devices working without any issues except Bose Portable Speaker(Alexa).

Thanks

Jeff_G
Moderator

Re: Portable Home Speaker - Alexa Unresponsive

Hi Suresh, 

 

Can you please disconnect your internet router from power for around 5 minutes then plug it back in. After this, please retest to see if the problem persists.

 

 

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Suresh Kumar
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Mar 25, 2018

Re: Portable Home Speaker - Alexa Unresponsive

Dear Jeff. Yes i did now but still the same issue.  It was working good prior to your latest upgrade.

Tnx

 

 

 

 

Jeff_G
Moderator

Re: Portable Home Speaker - Alexa Unresponsive

Thanks for confirming. 

 

When you set Alexa back up after resetting the speaker to factory settings earlier, did you remove the Bose Alexa skill and re-add it? 

 

 

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Suresh Kumar
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Mar 25, 2018

Re: Portable Home Speaker - Alexa Unresponsive

Yes.. 

Suresh Kumar
Enthusiast
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Registered since

Mar 25, 2018

Re: Portable Home Speaker - Alexa Unresponsive

Yes, I cleared the catche, removed from Alexa app &  Bose App and added.   I also delted the speaker and added with different name.

 

Thanks