QC35 and QC30 for communications
We have several discussions about the QC35 and QC30 and your experiences when using them for communications. I'm going to invite participants in those other discussions to join us in this discussion.
Here is some background information.
We tuned the communication microphones, mainly used for telephone conversations to the human voice frequency range. They automatically adjust the gain (microphone volume) for "low talkers". In a loud environment where there are voices in the background, it’s possible the microphones will pick up those background voices and bring up the gain. This can send the background voices through to the far end person on a call. The person wearing the headset may hear this too.
To test if this is happening, move to a quieter environment. Then talk to hear if the far end audio improves. Or talk louder so that the communication microphones pick up your voice over background voices. It’s important to note that your devices and cell networks in use may also perform automatic gain adjustments to the communication microphones' audio path.
Previously we've said:
Our engineering teams are aware of the reports provided here about the background noise level issue in some environments
Adjustable microphone sensitivity is a feature that is being explored by our engineers for future consideration.
User Adjustable side tone is a very popular feature request and along with other feature requests have been received by our engineers and is being explored.
We should have an announcement about the next firmware update for QC35 in two to three weeks. The announcement should cover what will be in the next firmware release and when it will be available.
We don't have news about firmware updates for QC30.
We don't have news about the next firmware update for QC30 yet.