I've tried looking up this issue on the forums but haven't quite found anyone else facing the same issue: I got the Free's about 2 weeks ago and they've been working well, I've had no issues except for the left earbud occasionally dropping for a few seconds. Today when I tried to use them there was no sound at all from the left earbud. The Connect app shows the left earbud grayed out. I know they've been charged because I keep the charging case fully charged, and there's no dirt or dust on the charging pins. I think the left earbud isn't turning on when I take it out of the case because the white Bluetooth LED on the earbud that indicates the earbud is connecting doesn't turn on. I can't use the left Bluetooth button at all, I've tried holding it for 10 seconds to no avail. I've already contacted customer service so hopefully they can resolve it soon. Has anyone else had this issue? Thanks in advance.
Dec 15, 2016
Thanks for posting. If you have tried all the troubleshooting offered like,
If those steps aren't working, I would contact your local support team for assistance using this link. Click on your country, scroll down until you see "Contact Us."
Jun 12, 2018
Dec 15, 2016
Thank you for writing in. If you notice the left earbud turning off, try pressing the Bluetooth button to wake it. If this does not help, the left earbud battery may be fully drained. To check this:
1. Place the left earbud into the charging case for one minute, allowing it to charge (make sure the charging case also has a charge).
2. After it has charged for a minute or more, remove the left earbud and see if it reconnects.
3. If it reconnects, open the Bose Connect app on your mobile device to check the battery percentage. If the battery percentage is low (close to zero), we have verified that the left earbud's battery is depleted and needs charging.
Let us know if this helps with an update.
Thank you again,
Mohsin - Community Support
Unfortunately trying to reset it didn't work, so I had to exchange it for a new pair with Bose. Hopefully you can get your situation worked out.
i have the same problem, left earbuds not conected and bluetooth not functions. how to fix this problem.......
I had to send in the old pair for a replacement, hopefully you can get it sorted out.